Trades Program Coordinator

Come As You Are Your gender, your beliefs, your love life, your skin, your abilities — all of it belongs here. At Fittes, we celebrate diversity of background and diversity of thought. We are progressive, open-minded, and intentional about building a team that reflects different perspectives. That’s what pushes us to think differently and outperform our competitors. If you’re excellent at what you do and committed to doing the work well, we welcome you, exactly as you are. Don’t meet every single requirement? Research shows that women and people of colour are less likely to apply unless they meet 100% of the qualifications. If you’re excited about this role but don’t check every box, we encourage you to apply anyway. Tell us why you’re the right fit. You might be exactly who we’re looking for. Compensation Range $68,000-78,000k plus bonus *The posted salary range is typical for this position. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Hybrid: 3 days in office + 2 days WFH About Fittes At Fittes, we’re on a mission to make the mundane exciting. We elevate unloved products with fresh design, bringing a new-school approach to an old-school industry. We’re a dynamic, female-owned-and-led product design company in Toronto experiencing exciting growth. We’re a team of disruptors driven by ambition, creativity, and accountability. Collaboration, humility, and intentionality define our work environment, and our team’s results speak for themselves. Curious about our work? We started with the first modular air register designed to customize to any surface, and have since expanded into multiple product categories. We’re a team focused on building something extraordinary and long-lasting, for both our customers and our people. See more on our Instagram , Glassdoor and website ! The Opportunity Fittes’ Trades Program is a growing channel connecting contractors, home builders, and trades professionals directly to our products — and right now, it doesn’t have a dedicated point person. That’s where you come in. As Trades Program Coordinator, you’ll own the full member experience: the first call, the qualification, the onboarding, the training, and the relationship that keeps them coming back. You’ll be on the phone and in front of accounts most of your day, building trust with trades professionals who don’t change their process for just anyone — and turning that trust into program growth. You’ll have real ownership from day one: your own pipeline, your own priorities, your own calls to make on which leads matter most. Since 2016, Fittes has grown by bringing something tangible — and patented — to market. This role is your chance to build the trades channel’s reputation as it scales. We want someone who treats a growing pipeline as a puzzle to be solved, not a queue to be worked through — who builds the process for triaging leads and flagging anomalies rather than waiting to be handed one. What you’ll be doing: Owning the full experience for the trades program — first contact, discovery, qualification, onboarding, tailoring recommendation and upselling Running proactive outbound outreach to identify and pre-qualify trades leads (contractors, home builders, HVAC and related trades) Growing channel revenue and meeting sales targets Carrying a high volume of discovery calls, training sessions, and relationship check-ins without letting quality slip Following up consistently with inactive members instead of letting them go quiet Delivering adapted product training to B2B accounts alongside Regional and National Account Managers Keeping the CRM pipeline clean and current — logging calls, updating status, tracking conversion — so nobody has to chase you for it Prioritizing leads based on data: spotting high-value prospects and anomalies, and acting on them before you’re told to Reporting on program revenue, membership growth, conversion, call volume, and retention Representing Fittes as the trusted partner-of-choice for trades professionals You’re a good fit if you: Have 4–6 years in a customer-facing, sales-adjacent role — retail floor, pro desk, call centre, CX support, business development, or inside sales Or have 1–2 years in a trades-adjacent role plus broader CX or sales experience Have managed a high volume of customer interactions — calls, inquiries, follow-ups — without things falling through the cracks Can build genuine trust quickly, including with people who are skeptical of changing how they do things Are an effective communicator Are comfortable in a scrappy start-up environment where resourcefulness is key and you know you will make mistakes to learn from Live for organization and finding better ways to do things Take pride and pleasure in producing high quality work Like to have fun (we take our customer experience seriously, but not ourselves) Tech stack Salesforce or equivalent CRM Gorgias or equivalent [Zendesk, etc] Shopify Google Suite Virtual presentation facilitation [Google Meet, Teams, Zoom, etc] What’s in it for you? We’re not for everybody – and we like it that way. If mediocrity isn’t your jam, here’s what we can offer you in return for your hard work and discipline: Joining a high performing, fast-growing team driven by ambition Pay-for-performance profit-sharing bonus structure Super-immersive learning environment and the opportunity to develop your career with us, if you can keep up Flexible and inclusive benefits including HSA Employee Stock Option Plan Hybrid work structure - we are committed to 3 days in office Open concept, bright, dog-friendly office vibe (our furry friends can’t wait to meet you!) Strict “No email/slack on phones” policy and “No email/slack outside of office hours” policy — we value our personal time and are committed to protecting this for our team members. Fully stocked kitchen with snacks and fresh fruit