Traffic Controller

Traffic Controller Fully Remote • Medelin, Antioquia 050021 Apply Overview Travel Percentage None Category Admin - Clerical Apply Description Job Title: Traffic Controller Location: Remote - Colombia (only) Department: Operational Strategy Reports to: Operational Strategy Manager Salary: 1,750,000 COP + 140.000 aux connectivity Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Indefinite Terms Equip. required: Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed RAM: 16 GB System Memory Storage: 512 GB SSD Sound: USB Headset Monitor: 1920 x 1080 Resolution ( Dual Monitor ) OS: Windows 11 PRO Internet: International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs OBJECTIVE The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff. PRIMARY JOB DUTIES Build, update, maintain, and assist with dialer operations Evaluate reporting tools and delivery Monitor agents in a dialer setting Adjust dialer and agent settings Analyze the effectiveness and functionality of reports SECONDARY JOB DUTIES Continuously seek opportunities for process improvement and propose ideas Foster effective communication and collaboration between countries and cultures within all regions Assist in project work as required Act as backup to other members of the Operations Strategy Department Maintain a high level of professionalism and confidentiality with all information entrusted with OTHER JOB DUTIES This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position does not have supervisory responsibilities WORK ENVIRONMENT This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. Qualifications COMPETENCIES Proficiency in MS Office Time management Attention to detail Ability to click through systems for several hours REQUIRED EDUCATION AND EXPERIENCE High School Diploma/GED FLUENCY This position requires fluency in the English language ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES None required for this position