Are you a relationship-driven professional who enjoys managing clients, coordinating projects and keeping multiple workstreams moving? Do you thrive in a fast-paced marketing agency environment where no two days are the same? Step Change is looking for a Client Success Executive to be the day-to-day heartbeat of our client relationships — the trusted point of contact who keeps projects on track, clients informed, and every experience feeling seamless. Who We Are Step Change is a strategy-led marketing and creative consultancy with over 15 years' experience partnering with ambitious businesses to drive growth, solve complex challenges, and deliver measurable impact. We work with clients ranging from established enterprises to innovative startups, all seeking to elevate their brand, connect with their audience, and achieve their business goals. We are based in Sydney, Australia and are looking for the right cultural fit for our team located in Sydney and the Philippines. The Opportunity As a Client Success Executive, you'll be the cornerstone of our client relationships day-to-day, acting as a support to the Senior client facing team and ensuring every project runs smoothly and every client feels genuinely looked after. This is a role for someone who thrives on organisation, communication, and making clients feel like they're in good hands. What You'll Do • Client Partnership: Build and nurture strong, trusted relationships with clients, acting as their main point of contact and advocate within the agency. • Project Delivery: Oversee day-to-day marketing campaign and project delivery, ensuring deadlines, quality standards, and client expectations are consistently met. • Cross-Functional Coordination: coordinate client projects from brief to delivery, working closely with our strategy, creative and digital teams. Alongside managing client relationships and project delivery, you'll also support marketing execution through content, email marketing, social media and campaign coordination. • Reporting & Insights: Prepare regular reporting on campaign and project status, translating performance data into clear, digestible updates for clients. • Issue Resolution: Proactively spot risks or roadblocks and resolve them before they become problems, keeping clients calm, informed, and confident. • Client Satisfaction: Monitor account health and satisfaction, flagging opportunities to strengthen the relationship or bring in additional support. What We're Looking For • Experience: 3+ years' experience in client services, account management, project management or client success within a marketing agency, creative agency, consultancy or professional services environment. • Relationship Management: A genuine knack for building rapport, active listening, and maintaining long-lasting client relationships. • Organisation: Highly organised and able to juggle multiple clients and projects at once without dropping the ball. • Communication Skills: Exceptional verbal and written English communication, with a personable, professional, and responsive style. • Problem-Solving: Resourceful and proactive, able to navigate challenges with grace and find solutions quickly. • Ai Tech Savvy: Working experience with project management systems, CRMs and experience in working alongside Ai frameworks. • Local Experience: Experience working with Australian, UK or US clients is highly regarded but not required. What You'll Bring to the Team • A passion for client happiness and a track record of dependable delivery. • A proactive, solutions-oriented approach to challenges. • A love for teamwork and a commitment to a positive, collaborative environment. • Strong attention to detail. What's in It for You • The chance to work with a talented, supportive team that values your ideas and contributions. • Opportunities for professional growth, development, and mentorship. • A vibrant, inclusive company culture where success is celebrated. • Remote working arrangements and a focus on work-life balance. • Competitive salary and benefits, aligned with your skills and experience. Ways of Being Step Change's culture matters to us. Any successful applicant will be asked to agree to our Ways of Being: • Being Radically Honest • Being My Word • We Before Me • Being Unstoppable • Bringing a WOW! Ready to Apply? If you're excited about this opportunity and think you'd be a great fit for the Client Success Executive role, we'd love to hear from you. Please complete the form below, including a one-minute video outlining why you're the right person for the role: https://wkf.ms/4gziHIN