Trainee for Service Documentation

Trainee for Service Documentation Home of the cool-headed and warm-hearted. Apply now! Are you interested in technology, problem-solving, and creating clear documentation that helps others succeed? We are looking for a Trainee, Service Documentation to join our global Service organization. In this role, you will help improve the way technical knowledge is captured, documented, and shared across our teams. This is an excellent opportunity for a student or early-career professional who wants to develop their technical understanding while gaining hands-on experience in a world-leading high-tech company. As a Trainee, Service Documentation, you will work closely with Technical Support and Service professionals to transform valuable operational knowledge into structured, easy-to-use documentation. You will study technical support cases, identify common failure modes and recovery procedures, and help create standardized documentation that supports troubleshooting, training, and knowledge sharing across the organization. You will also develop internal training materials that help service and support teams build their troubleshooting capabilities and support both onboarding and self-learning. In addition, you will create and maintain knowledge base articles within our CRM system, ensuring that critical technical knowledge is easy to find and use by Technical Support teams around the world. Working closely with service experts and technical specialists, you will gather information, verify documentation accuracy, and ensure that procedures are practical and user-friendly. Through your work, you will contribute to the continuous improvement of our documentation standards and knowledge management practices, helping us deliver high-quality support to our customers globally. What we expect from you You are currently pursuing a degree in engineering, information technology, technical communication, or another relevant field. You have excellent written communication skills and enjoy organizing complex information into clear, understandable content. You are analytical and capable of understanding technical concepts and processes. You work in a structured and detail-oriented manner. You are proactive, curious, and eager to learn. You have a good command of English, both written and spoken. We also appreciate Experience with technical documentation, knowledge base systems, or CRM platforms. Understanding of technical support processes or troubleshooting methodologies. Familiarity with manufacturing, engineering, scientific, or high-tech environments. Experience creating training or instructional materials. Please apply as soon as possible, on September 13, 2026, at the latest through our recruitment system at BLUEFORS.COM. We will review applications on an ongoing basis, and the position will be filled as soon as a suitable candidate is found. For more information, please contact our Director, Service Products & Labs Sami Nyman, [email protected]. Department Services and Customer Care Locations Helsinki Remote status Hybrid About Bluefors The world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators. We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors. Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.