Training and Capability Manager

This role sits in the Operational Excellence Team within Tax Operations at Revenue Scotland, supporting the organisation’s commitment to delivering high-quality public services. The team’s purpose is to build capability, ensure consistency and enable colleagues to perform effectively in a complex and evolving operational and legislative landscape. Tax Operations is made up of 6 teams, and you will predominantly be working with the Service Delivery Teams and the Continuous Improvement Team. You will be required to collaborate and engage with a wide range of teams across Revenue Scotland. You will lead the design and delivery of training solutions across Tax Operations. Your main objective is to strengthen capability, improve performance and ensure staff are equipped with the skills, knowledge and behaviours needed to deliver a high-quality, compliant service. Respons ibilities Lead the development of a comprehensive training and capability strategy aligned to organisational objectives and statutory requirements Design and maintain high-quality training programmes, including on-job learning as part of induction, role based technical learning, customer service and systems training Conduct training needs analyses and monitor and evaluate training effectiveness using performance data, quality insights, stakeholder feedback, and performance metrics. Deliver engaging training using blended learning approaches (e-learning, workshops, coaching and on-the-job development) Build capability across managers and team leaders, promoting a culture of continuous improvement, to improve knowledge, decision-making and operational performance Collaborate with operational managers, specialists and stakeholders to ensure training meets business needs Maintain accurate training records and support audit and compliance requirements Ensure all training aligns with organisational policies, processes and quality standards Oversight of the quality assurance of Tax Operations tasks, processes and guidance Deputise for operational colleagues during absence, including assisting with Support desk, conducting reviews etc. Qualifications: CIPD qualification in Learning & Development (or equivalent) or willing to work towards this qualification. Success profiles Technical/Professional Skills: ODP competency framework Connections and communications (Level: Working) Operational Leadership and Management (Level: Working) Data and Insight (Level: Working) Experience Experience of developing self and building capability in individuals and teams to improve operational performance. Behaviours Working Together Seeing the Bigger Picture You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles : How to apply Apply online, providing a CV and supporting statement (of no more than 1000 words) providing evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role. Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment If invited for further assessment, this will consist of an interview and assessment in the form of a 10 minute presentation. Assessments are scheduled for w/c 17 August 2026 however, this may be subject to change Revenue Scotland is Scotland's devolved tax authority and contributes to Scotland's public services through the taxes we collect. Revenue Scotland is a diverse, high performing organisation that has a reputation for delivering excellence and a commitment to continually improving the way we work while supporting the health, well-being, and development of our employees. Revenue Scotland is a great place to develop new skills, and you will be supported in your role with learning and development to enable you to perform at your best. Look at our video to find out more about working for Revenue Scotland. If you would like to learn more about Revenue Scotland, please visit our website . Our Corporate Plan sets out our strategic objectives for the next three years. Skilled Worker Sponsorship not being offered Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK. Working pattern Our standard hours are 35 hours per week, we offer a range of flexible and hybrid working options. Our hybrid working principles require you to attend your assigned office, Victoria Quay, Edinburgh at least 2/3 days each month. Our hybrid approach supports a blend of home and workplace working, this should be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility. You can also work from our Glasgow hub office if required. Security Checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide . Equality Statement We are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them in our Revenue Scotland Candidate Guide Revenue Scotland is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used . The interview and assessment process are primarily conducted in person unless you require a reasonable adjustment. Interview questions will be issued 24 hours in advance. If you require any adjustments during our recruitment process, please let us know via [email protected] Our Revenue Scotland Candidate Guide provides further information on our recruitment and application processes. Further information Revenue Scotland is a Non-Ministerial Office which is a part of Scottish Government Main Bargaining unit and have adopted Scottish Government main terms and conditions and pay arrangements Our staff are part of the UK Civil Service , working to deliver vital public services which improve the lives of the people of Scotland. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments. Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors. Minimum Time in Post The successful candidate will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade. A reserve list will be held for a period of 12 months. Apply Before: 9th August (23:59) - This role is open to internal candidates, OGD and Common Citizenship organisations only.