Training Development Specialist

ABOUT US: At Southwestern Consulting , we exist to help professionals and teams unlock their highest potential through intentional growth, accountability, and practical skill development. Our focus is equipping clients with the habits, mindset, and strategies that drive measurable results in sales, leadership, and performance. Through personalized coaching, impactful training, and inspiring speaking, we empower people to think bigger, act with purpose, and lead with confidence. We value integrity, professionalism, and long-term relationships, believing that when people grow, businesses thrive. We're committed to increasing performance, strengthening leadership, and creating lasting impact in both business and life for every client we serve JOB SUMMARY: The Training Development Specialist is responsible for administering and managing the training onboarding process for all business associates. This position creates, organizes, plans, and presents various forms of onboarding, orientation, and skills/systems training for business associates. The Training Development Specialist maintains records of training and development activities, attendance, test results and assessments, and retraining requirements. This position reports to the Senior Director of Operations and provides excellent customer service to team members and customers while demonstrating the company values and supporting the mission. JOB DUTIES AND RESPONSIBILITIES: Administer and manage the training onboarding process for consultants, coaches and administrative assistants , overseeing smooth transitions and consistent experiences Coordinate and oversee the administration of coaching and operations certification programs for business associates, overseeing timely completion and adherence to standards Create, organize, and deliver various onboarding and training programs (including orientation, skills, and systems training) for employees and business associates Create training procedure manuals, guides and course materials Present training and development programs using various forms and formats including group discussions, lectures, simulations and videos Maintain accurate records of training and development activities, including attendance, test results, assessments, and retraining requirements, while maintaining compliance and performance tracking Stay current on the latest trends in training, development, and contractor engagement to continuously improve onboarding processes and training effectiveness Attend key meetings with Partners and Team Leaders to be involved in understanding the vision and direction of sales consultants and business coaches to develop training aligned with that vision. Assess training materials prepared by instructors Evaluate program effectiveness through assessments, surveys and feedback Facilitate and conduct Welcome Orientations for new business associates and administrative assistants, providing essential tools, resources, and information to support their success Conduct regular Business Associate Care Calls at 3, 6, and 12 months to assess business associate engagement and satisfaction, offering support and addressing concerns proactively Maintain knowledge of the latest trends in training and development Oversee the Admin Training Call schedule to monitor the appropriate selection of hosts and topics to meet administrative assistant's operational needs Identify skill gaps and areas for improvement in business associate performance, working with the Director of Sales, Director of Product and Senior Director of Operations to suggest targeted training plans and interventions to address needs Assist with onsite events as needed, providing logistical and operational support Perform additional duties as assigned REQUIRED QUALIFICATIONS : Bachelor’s Degree in Human Resources, Training and Development, or a related field 5 years of training experience Project Management experience Project Management Professional Certification preferred Proficient in Microsoft Office Suite Strong presentation skills Adept with a variety of multimedia training platforms and methods Ability to evaluate and research training options and alternatives Ability to design and implement effective training and development Effective oral and written communication skills and excellent interpersonal skills Attention to detail and critical thinker with exceptional problem-solving skills High standards for integrity, honesty, professionalism, and work ethic Commitment to service excellence Ability to work independently while demonstrating excellent organization and follow through Demonstrate flexible and efficient time management and ability to prioritize workload Ability and willingness to move with purpose and a strong sense of urgency Self-motivated, positive, and enthusiastic Self-starter with a strong desire to exceed expectations and capable of supporting a team Maintain confidentiality discretion Ability to effectively work in collaboration with others to achieve business objectives Willing to grow and be challenged Attend training as requested #Hybrid #Nashville