Training & Implementation Lead

Who We Are At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting! Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust. Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning. Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all. By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025 . Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”" OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Roles based outside of our Denver office can sit in any of the following states: Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you can live and work full-time in one of the states listed above. The Opportunity The Training & Implementation Lead will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. OrthoFi trainers manage the entire end-to-end implementation, aligning key stakeholders, scheduling, following project plans, and turning challenges into wins. Typical implementations include several weeks of remote system training and setup and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support with tight alignment with the Adoption team and Account Management Team. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys. In addition to onboarding new practices, OrthoFi TILs will support continuing education needs, including hosting office hours, new staff training, and other training needs as assigned. At times, trainings and duties fall outside the standard work hours in the employee’s timezone. Who You Are The Trainers at OrthoFi are tenacious, driven and resourceful. They see challenges as opportunities, and find the way to get to a win. They enjoy variety, have an eye for improvement opportunities, and brag about being on this team, citing ride-or-die teamwork, playing big, and having the best meme game in town. You don’t wait for tasks, you’re excited to share your skills and magic with the team and are always looking for ways to contribute. What You Will Bring: Bachelor’s degree required or equivalent work experience A strong desire to work in a challenging, fast-paced environment 2-4 years of client-facing training experience in software/service/processes strongly desired Excellent presentation skills, professionalism, and poise. Plus, you like to do this! Aptitude for building rapport and trust among others quickly, and others love to work with you Results Oriented, demonstrating creative problem solving and innovative thinking Professional / Adaptable communication skills to effectively interact in person, by phone or email Excellent work planning and analytical skills is a must; ability to prioritize based on business need You have a demonstrated ability to work successfully as part of a team and assist others Willingness to travel ~50% of the time in normal seasons (2-3 day, 2 weeks / month) with occasionally peak seasons requiring 75%. Experience with instructional design is nice to have What’s in it for you: Full medical, dental, and vision plans Flexible PTO Employer HSA contribution 9 Company Paid holidays 401(k) match, 3% after 90 days of employment Supportive culture with one-of-a-kind growth opportunities Hybrid in-office and work at home (2 days in-office Tuesdays and Thursdays) Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay Company and team outings Peer-to-peer recognition program Vendor discounts Compensation: $60,000 - $75,000 annual compensation ** Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.** Work Authorization: You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.