Training Instructor I (Branch Operations)

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under supervision; participate in projects. Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance Create reference and support tools that reinforce training Develop and enhance training content and technique to ensure that learning objectives meet training requirements Facilitate classroom interactions to ensure optimum engagement levels from participants Identify and recommend new and novel training approaches and modalities Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT) Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods Manage preparation of training materials, resources and course content from conception through production stages Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training Respond to and resolve training related issues and inquiries Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved Train employees on the concepts, products, policies, procedures and equipment used in the position Conduct research and analysis of requirements and processes Identify and develop recommendations for business process improvement Measure, develop, mentor and counsel trainees Serve as subject matter expert regarding business functions, systems, policies and/or procedures Set performance standards and expectations Perform other duties as assigned Ability to adapt to fluctuating work-flow Ability to compile, organize and present information clearly and concisely Exposure to classroom instruction and/or facilitation for individuals or groups Exposure to working and participating in cross-functional, multi-dimensional teams and projects Basic skill to successfully influence, lead and/or guide others towards goals Effective database and presentation software skills Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill capturing and translating processes and requirements into easily understood terms Effective skill collaborating with various external and internal technical and/or functional contacts Effective skill communicating with all levels within an organization Effective skill interacting tactfully and effectively in difficult situations Effective skill speaking and/or presenting in front of groups in a professional setting Effective verbal and written communication skills Effective word processing and spreadsheet software skills Desired Qualifications Basic skill in assessing organizational training needs and researching topics for course development Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience Familiarity with Navy Federal products, services, programs, policies and procedures Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives Familiarity with banking/financial industry standards and practices Valid Passport and Driver’s license Additional Information Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid, extensive travel including overseas) Location: 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328