Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following: Perform data entry as it relates to learning administration Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) Make certain client standard operating procedures, processes and service level agreements are maintained Identify and trouble shoot discrepancies and issues Escalate issues to Manager for resolution Qualifications: General Profile Knowledge of LMS and LRW systems Has developed skills in a range of processes, procedures, and systems. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Good communication skills both verbal and written Responsibility Statements Communicates directly with client on questions, revisions, and issues. Identifies client issues and escalates appropriately. Performs other duties as assigned. Complies with all policies and standards. Good to have VeevaVault experience Attention to detail Ability to work in multiple sites simultaneously Completes atypical assignments. Works within established procedures and practices. Completes work with limited supervision. Job Requirements: Good communication skills (English) Must be able to perform a dual role in data processing and technical helpdesk support Good experience on Microsoft Excel & other Microsoft applications Experience managing Learning Management System (LMS) would be an advantage. Experience in managing ticketing tools such as ServiceNow would be an advantage. Must be able to work on night shift as supporting U.S hour (8AM to 5PM ET) Fresh graduates are encouraged to apply and training to be provided. This is a fully remote working position. This is 6-month contract position with possibility of conversion to permanent hire with satisfactory performance.