Transaction Operations Associate

Founded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-friendly, efficient, and secure. Tensec founders have driven startups from foundation to exit, built decacorns, and led global teams at companies such as PayPal, Credit Karma, Facebook, Goldman Sachs, Visa, Mastercard, and American Express. We’re putting together a world-class team to disrupt the $50 trillion cross-border b2b financial services industry by providing SMBs the financial strength to participate and win in the global economy. We believe that successful companies and teams are directly correlated to a company's cultural DNA. At Tensec, we make a deliberate effort to create values and foster a culture able to unleash both human and organizational potential. We strongly believe that the best business results derive from teams that have a strong identification with a mission, push themselves to the edge, and love what they do. The Tensec team is diverse and global, with members in San Francisco, New York, Miami, Monterrey, and Sao Paulo. We are funded by top venture capital firms such as Quiet Capital, Costanoa Ventures, Coinbase Ventures, Clocktower, WillowTree, and prolific angels such as Jason Pate (Chief Strategy Officer, Plaid), Bora Chung (ex-Chief Experience Officer, Bill.com and Board Member, Remitly). This role follows a hybrid model. We ask that you're in our Monterrey office 3 days per week. How we Work We move fast, debrief quickly, and expect you to own your output. This is a dynamic company, we value speed and decisiveness over process. You'll have the context you need to make good decisions, and the autonomy to make them. Location: Monterrey, Mexico. This role follows a hybrid model. We ask that you're in our Monterrey office 2–3 days per week. About the Role Key Responsibilities Tensec is looking for a Transaction Operations Associate to be the operational engine behind our partners' cross-border payment and FX transactions in Mexico. Where onboarding gets a partner ready to transact, this role makes sure they actually transact — smoothly, correctly, and on time — from the moment a payment is initiated through to settlement. You'll be the go-to person our partners rely on to execute FX and cross-border transactions, understand the platform, and resolve issues fast. Day to day, you'll guide partners through live transactions, run training and enablement sessions, make sure every operation has the documentation and compliance information it needs, and work hand-in-hand with our Compliance, Product, and Treasury teams to keep volume moving. This is a role for someone highly organized and client-confident who wants deep, hands-on exposure to how a cross-border payments and FX business runs at the transaction level — with direct impact on partner activation, transaction volume, and speed. Key Responsibilities Transaction Execution & FX Support Guide partners through the end-to-end execution of cross-border and FX transactions, from initiation through settlement, ensuring each operation is completed accurately and on time. Serve as the operational point of contact for partners during live transactions, answering questions on rates, corridors, timelines, and next steps. Monitor in-flight transactions and proactively follow up with partners and internal teams to prevent delays and keep volume moving. Maintain clear, up-to-date records of transaction status and coordinate with Treasury and Product teams to resolve operational blockers. Partner Training & Enablement Run recurring training and enablement sessions to help partners use the Tensec platform confidently and follow best practices for executing transactions. Onboard partner teams onto transaction workflows and walk new users through their first operations until they're self-sufficient. Create and maintain simple guides, walkthroughs, and reference materials that reduce partner questions and speed up activation. Support & Issue Resolution Act as the first line of support for partner questions, incidents, and transaction troubleshooting, resolving what you can and escalating what you can't without delay. Identify and escalate transaction issues before they become partner-facing problems, coordinating across Compliance, Product, and local operations. Track recurring issues and feed patterns back to the team to drive process and product improvements. Compliance & Documentation Support Ensure every transaction has the required documentation and information complete and accurate before it moves forward. Reporting & Coordination Prepare clear, well-organized status updates and summaries on transaction volume, issues, and partner activity for internal stakeholders. Build simple presentations and reports to communicate transaction status, bottlenecks, or process updates. Support the Commercial Lead with ad hoc reporting, data organization, and cross-functional coordination as priorities evolve. Compensation, Benefits and Perks We offer a competitive base salary Aguinaldo Health insurance Meal vouchers Savings Fund (Fondo de Ahorro) Paid time off and local statutory holidays Learning and development budget This role follows a hybrid model. We ask that you're in our Monterrey office 3 days per week. Tensec is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. Tensec is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people of all backgrounds and identities to apply. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e., she/her, he/him, they/them). We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please let your recruiter know if you require an accommodation during the application or interview process.