Transformation Project Manager (LATAM)

Req ID#: 415499 Job Description: Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Join the Global Transformation Team at Foundever, where we are seeking two energized and motivated individuals to strengthen our Project Management expertise. We take pride in structuring complex topics and breaking them down for diverse stakeholder groups, both internally and externally. Position Overview: As a Project Manager, you will be responsible for planning, executing, and delivering initiatives within the Global Transformation Programme, as well as other key projects across Foundever. Your role will be crucial in ensuring projects are completed successfully, within scope, on time, and on budget, all while supporting Foundever’s transformation and continuous improvement efforts. Key Responsibilities: Lead the end-to-end management of projects within the Global Transformation Programme and other strategic initiatives. Develop, monitor, and adjust comprehensive project plans to ensure alignment with project goals and organizational priorities. Coordinate cross-functional teams, fostering collaboration and accountability to achieve project milestones. Identify and mitigate project risks, proactively addressing issues to minimize their impact. Provide regular and transparent updates to stakeholders at all levels, effectively communicating progress, challenges, and outcomes. Promote and implement best practices in project management, capturing and disseminating lessons learned. Ensure all projects adhere to Foundever’s policies, procedures, and quality standards. Support change management activities to enhance the adoption of new processes, technologies, or ways of working. Facilitate project meetings and workshops, ensuring effective documentation and follow-up on action items. Skills & Qualifications: Bachelor’s degree in Business, Project Management, or a related field. Minimum of 2 years of Project Management experience. Proven track record in managing diverse projects, particularly in transformation, process improvement, or technology initiatives. Strong leadership, stakeholder engagement, and communication skills. Proficient in project management tools (e.g., Smartsheet, MS Project, Asana, Trello). Demonstrated ability to manage multiple priorities in a dynamic environment. Project Management certification (PMP, PRINCE2, or similar) is a plus. Change management experience or certification is advantageous. Key Competencies: Strategic Planning Leadership Change Management Collaboration Problem Solving Results Orientation Proactivity Work Environment: Competitive compensation package with a salary range of $22000 to £30000 USD per annum, DoE Excellent learning and development opportunities in AI, technology, and the evolving BPO landscape. Opportunities for growth within an expanding team. Flexible working arrangements: fully remote or hybrid options available. Possible global travel, though not frequently expected. At Foundever®, your talent matters most. Our inclusive recruitment process ensures that opportunities are the same for everyone, lighting a path to success that's fair and square. Among our 150,000-strong global community, we celebrate uniqueness and stand against discrimination, fostering a work culture rich in respect, innovation, and equal chances. So if you know you can do the job, trust your potential and apply. Job Segment: Project Manager, Strategic Planning, Change Management, BPO, Business Process, Technology, Strategy, Management, Operations