Position Summary
We are seeking a detail-oriented, resourceful, and proactive Translation Project Coordinator to join MAPA Translations, Inc.
This role involved collaborating on project management, client communication, and operational coordination to ensure timely and high-quality delivery of translation and language services.
You will support the Senior Project Manager, manage multiple vendors, and coordinate a wide range of client projects. You will develop deliverables, such as a knowledge hub of processes, workflows, and playbooks that will strengthen our project management operations and support MAPA’s continued growth.
About the Company
MAPA Translations, Inc. is a language services company based in the greater Boston area. We provide high-quality translation, interpretation and voiceover services to bridge communication gaps and help organizations better serve diverse communities.
We are passionate about delivering exceptional results, leveraging technology, and building long-term partnerships with clients and our community.
Our Core Values
Accountability, Responsiveness, Precision, Proactivity, Consistency
Objectives
- Support the project management team in processing service requests and coordinating vendor resources.
- Ensure translation projects are delivered on time and with the highest quality by maintaining clear and professional communication with clients, linguists, and vendors.
- Assist with the development and maintenance of user guides, SOPs, workflows, and playbooks to strengthen project management operations.
- Coordinate a high volume of projects across multiple service pipelines while balancing deadlines, priorities, and quality.
- Oversee vendor assignments for translators, proofreaders, and DTP specialists to ensure smooth project execution.
- Utilize translation industry tools, CRM platforms, and AI technology to manage projects efficiently and enhance quality control.
- Prepare editable and non-editable documents for translation, including templates, file conversions, and word count calculations.
Competencies
- Strong written and verbal communication skills with the ability to respond professionally to clients and vendors.
- Proven project management skills with the ability to balance multiple deadlines and priorities.
- High proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
- Expertise in Desktop Publishing (DTP) and formatting complex documents.
- Ability to quickly learn and adapt to project management and CRM tools such as ClickUp or HubSpot.
- Knowledge and application of AI tools (ChatGPT, Microsoft Copilot) for project efficiency.
- Highly organized, detail-oriented, and capable of working independently in a remote team environment.
- Comfortable coordinating with international teams across time zones.
Education/Experience
- Bachelor’s degree preferred or equivalent industry experience.
- Proven experience managing translation or language service projects (preferred).
- Proficiency in Microsoft Excel (advanced functions, PivotTables, conditional formatting).
- Demonstrated ability to prepare structured documents with advanced Word features (TOCs, complex formatting, structured references).
- Prior experience with project management or CRM software strongly preferred.
- Experience in the language services industry is a plus.
Physical Requirements
- Ability to work remotely with reliable internet and access to communication tools.
- Ability to engage in extended screen time for project coordination, reporting, and communication.
Commitment to Diversity
MAPA Translations, Inc. is an equal opportunity employer committed to building a diverse and inclusive workplace. We believe that diversity strengthens collaboration, fosters innovation, and enhances the quality of service we deliver to clients.
Salary Range
$8.00 - $12.00 / hour
Fully Remote
Schedule: 8AM - 5PM EST