Transportation Specialist - Parcels

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives. Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! We are currently looking for a Transportation Specialist - Parcels w ho will be integral to delivering a seamless customer experience across Lovehoney Group. As the go-to specialist for all parcel-related matters, your focus will be on optimizing delivery and return services to delight our customers while maintaining operational efficiency. In this role, you will combine your attention to detail and logistics expertise with a customer-first mindset. You will develop skills crucial to advancing in a fast-paced, global e-commerce environment, all within a company that values innovation, ownership, and results. Please note this is a fixed-term (maternity cover) role for 12 months. What you will do Manage relationships with parcel carriers, transportation providers, and other logistics partners to ensure high service levels, operational efficiency, and cost-effective delivery solutions. Oversee day-to-day parcel operations across warehouses and distribution facilities in Europe, the UK, the USA, and Australia, ensuring on-time delivery performance and a consistent customer experience. Administer and maintain office and warehouse booking profiles across global parcel carrier systems, ensuring accurate setup, compliance, and operational continuity. Identify, implement, and optimise parcel booking processes, driving automation, standardisation, efficiency improvements, and cost savings across the global network. Analyse parcel tracking data, delivery performance, and customer experience metrics to identify trends, delivery exceptions, and opportunities for operational improvement. Configure, maintain, and continuously optimise customer-facing tracking portals and automated communication workflows, ensuring timely, accurate, and proactive shipment updates throughout the delivery journey. Collaborate with customer service, technology, warehouse, and commercial teams to resolve transportation issues, improve shipment visibility, and enhance the post-purchase customer experience. Monitor transportation KPIs, carrier performance, freight spend, and invoice accuracy, identifying opportunities to improve service levels, and reduce costs. Ensure compliance with transportation regulations, company standards, and operational procedures while maintaining accurate transportation documentation, contracts, rates, and carrier records. Support the preparation, analysis, and maintenance of parcel tender data. What you should bring Proven experience (2+ years) in transportation, parcel logistics, supply chain operations, or related activities. Ability to build and maintain strong relationships with suppliers, carriers, and external partners. Strong problem-solving, analytical, and decision-making skills, with exceptional attention to detail and a commitment to accuracy. Proficiency in transportation management systems (TMS), enterprise resource planning (ERP) systems, Microsoft Office Suite, and data analysis tools. Experience analysing transportation and parcel tracking data to identify operational and customer experience improvement opportunities. Understanding of customer-facing parcel tracking solutions, automated notification workflows, and exception management processes. Strong analytical skills with the ability to translate transportation data into actionable recommendations. Outstanding communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities simultaneously. Experience working within international or multi-region transportation networks is desirable. Knowledge of parcel carrier operations across Europe, the UK, the USA, and Australia is advantageous. What we can offer you A competitive salary that values your skills and expertise, because we know you deserve it. Secure your financial future with a comprehensive pension scheme. Keep your mind and body in top shape with a health cash plan and gym discounts, including £15/month toward your chosen gym. Treat yourself and your loved ones with our generous staff discounts and fantastic annual bonus scheme. Work with a company that cares about your well-being and success and join our supportive and dynamic team. Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily. Our interview process CV review Interview with one of Talent Acquisition Team Members Hiring Manager Interview Hiring Team Interview Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates. At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role. We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office). If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/