Transportation Supervisor

Description TRANSPORTATION SUPERVISOR GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work Recommends corrective action to adjust customer complaints Serves as the direct point of contact for customer issues that require immediate attention Escalates operational issues to the manager when required Coordinates with FAP on invoice resolution and carrier escalation Prepares month-end close revenue accruals reports for manager Prepares and works with manager on QBR for customers Determines work procedures and ensures SOPs are completed and accurate Prepares work schedules and training for hourly employees Approves and tracks all hourly team members' work schedules via UNITIME Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills. Audits all invoices and assists the central billing team with all discrepancy investigation Follows up with carriers to ensure timely receipt of invoices Manages customer’s requirements for load planning and routing compliance Establishes cross-training initiatives within the team Assists manager with team member performance appraisals, discipline, and goal-setting Travels up to 10% Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activities What you need: Minimum 3 years related experience and training; or an equivalent combination of education and experience Minimum 1 year managing direct reports Experience with Transportation Management Systems Experience with optimization tools preferred PC literate to include Microsoft Office products such as Word, Excel, and Outlook Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form What you gain from joining our team: Access wages early with the Rain financial wellness app. Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment! Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and paternity leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community. + more!  Join our Team! Visit our website at  workatGEODIS.com  and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to Apply