Travel Administrator / Concierge Agent
Salary: £25,000–£30,000 basic + team bonus (OTE £35,000 - £40,000)
Employment: Full-time
Hours: 9:00am–6:00pm, Monday to Friday
Occasional Saturday
Location: Office-based initially, moving to fully remote once fully trained
We are a franchisee of DialAFlight Concierge, specialising in luxury leisure and corporate travel and looking after a large and growing portfolio of clients.
We are looking for an organised, proactive and customer-focused Travel Administrator / Concierge Agent to join our team.
About the Role
It is important to highlight that this is not a traditional Travel Consultant or individual commission-led sales role.
While you will be involved in quoting, making bookings and completing sales, the primary objective of this position is to provide a high-level support service to our existing client base and lead travel consultant.
You will not be expected to build your own portfolio of clients or operate as an individual commission-based Travel Consultant. Instead, you’ll help us manage, service and develop our existing client base, while ensuring new and existing enquiries are dealt with quickly and professionally.
There is still a commercial element to the position. We want someone who can recognise opportunities within our existing client base, proactively engage with clients and help turn conversations and incoming requests into genuine travel enquiries.
You’ll also help manage our social media inboxes and incoming enquiries. This isn’t a content creation or creative social media position — your responsibility will be to ensure messages and enquiries are responded to, followed up and, where appropriate, converted into travel enquiries for the team.
There is a team bonus programme attached to the role, based on the overall performance and targets of the business rather than individual booking or sales targets.
What You’ll Be Doing
Your responsibilities will include:
* Supporting the lead travel consultant with an established portfolio of leisure and corporate clients
* Managing day-to-day client requests and enquiries
* Preparing travel quotes and itineraries
* Booking and managing flights and hotels
* Arranging airport transfers and other ground transportation
* Booking airline seats and managing seating requests
* Adding and updating frequent flyer details
* Liaising directly with airlines, hotels and other travel suppliers
* Calling hotels and suppliers to obtain information, rates and confirmations
* Processing bookings and sales for existing clients
* Handling amendments, cancellations and additional requests
* Checking booking details and ensuring everything is correct before travel
* Following up outstanding client and supplier requests
* Managing incoming messages and enquiries across our social media channels
* Responding to and qualifying social media enquiries before passing them through or progressing them
* Proactively engaging with our existing client base to generate repeat enquiries and identify future travel requirements
* Following up with previous and existing clients at appropriate times
* Helping ensure opportunities and enquiries don’t get missed
* Supporting the wider team with the day-to-day management of our client portfolio
Who We’re Looking For
We’re looking for someone who is:
* Extremely organised with excellent attention to detail
* Proactive and naturally good at getting things done
* Confident communicating with clients and suppliers over the phone, email and social media
* Comfortable managing multiple bookings, enquiries and tasks simultaneously
* Commercially aware and confident recognising opportunities without being overly sales-focused
* Comfortable proactively contacting existing clients and following up enquiries
* Able to prioritise effectively in a fast-paced environment
* Comfortable taking ownership of tasks and seeing them through to completion
* Calm and solutions-focused when plans change or problems arise
* Passionate about travel and delivering excellent customer service
* Able to work independently once fully trained
* Someone who enjoys the service, relationship-management and operational side of travel, rather than being motivated purely by individual sales commission
Previous experience within the travel industry, travel administration, tour operations, reservations, hotels, customer service or a concierge environment would be highly advantageous.
Salary & Team Bonus
The role offers a basic salary of £25,000–£30,000 per year, depending on experience, with on-target earnings of approximately £35,000.
In addition to the basic salary, you’ll participate in our team bonus programme, which rewards performance against the overall targets of the business rather than your individual bookings or sales.
You’ll therefore directly contribute to the commercial success of the business, but without the pressure of building your own client book or relying on individual commission for your earnings.
Hours & Working Arrangement
Standard working hours are 9:00am–6:00pm, Monday to Friday.
Due to the nature of the travel industry, there may occasionally be a requirement for overtime or weekend work when needed, particularly during busy periods or to support urgent client requirements.
The successful candidate will initially be office-based while completing their training and becoming fully confident with our systems, processes and client base.
Once fully trained and able to manage the role independently, the position will transition to fully remote working.
About Us
As a franchisee of DialAFlight Concierge, we specialise in providing a highly personalised travel service across luxury leisure and corporate travel.
We have a strong and growing existing client base and pride ourselves on providing a responsive, detail-focused service from the initial enquiry through to the client’s return home.
This is an opportunity to become an important part of a growing business, working closely with the lead travel consultant and wider team and playing a key role in looking after our clients, generating repeat business and ensuring the day-to-day operation runs smoothly.