Travel Counselor

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great Place to Work's Best Company To Work For 2025 Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. You will delight our Card Members with unforgettable experiences As a Travel Counselor, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing designed to meet customers unique requirements. You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements. You will use your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points. You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation. At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise. You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty. You will do back-office/callback work to make sure top-of-the-line customer service is given to our card members. Minimum Qualifications: At least 1 year Travel industry experience within the last two years At least 1 year GDS experience required At least 2 years collective Contact Centre/BPO experience Basic knowledge of luxury products (e.g., airlines, hotels, cruise & tour, and/or dining, theatre, retail, fashion, sports & events) Exceptional Customer Service and interpersonal skills Ability to meet/exceed targets in meeting customer satisfaction & sales Can think creatively & multitask Exceptional written & verbal communication skills A will to win and have worked in a Performance-based environment where regular coaching and feedback is provided to achieve results Strong collaboration with others to achieve shared goals Can work in a rotating roster, 24/7 schedule including Public Holidays Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).