Travel Systems Analyst (Intermediate)

Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last seven years. Significance Inc is seeking a Travel System Analyst (Intermediate) to play an integral role in our growing team at HHS. This is hybrid position that will require a Public Trust Clearance. The Travel Systems Analyst serves as a primary point of contact for technical support, account management, and travel program operations related to the Federal Government’s E-Travel System (ConcurGov). This role combines deep systems expertise with policy interpretation, high-volume customer support, and compliance with the Federal Travel Regulation (FTR). The position requires 3+ years of combined experience in federal travel support, account management, and/or E-Travel systems work. Required Skills and Responsibilities: Primary Responsibilities: • Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates. • Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations. • Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios. • Test new system configurations, analyze impacts, and support implementation. • Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements. • Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership. • Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements. Required Skills & Experience: • 3+ years of experience in federal travel support, account management, and/or E-Travel systems operations. • Proficiency in ConcurGov, including authorizations, vouchers. • Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies. • Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings). • Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat. • Experience with customer service management tools such as JIRA and Salesforce. • Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership. • Proven ability to manage high-volume workloads, triage issues, and resolve problems independently with strong attention to detail. Qualifications & Education • Associates’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience). • 3+ years of experience in travel program support or similar role. • Demonstrated ability to work independently and collaboratively in a fast-paced environment. • Ability to support federal compliance and audit requirements. Desired Skills: • Experience working in federal or highly regulated environments. • Familiarity with financial/ERP systems or transportation integration platforms. • Proficiency using AI tools to improve efficiency in reporting and documentation. • Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with stakeholders and/or leadership. • Experience with travel card programs or related systems is preferred (training can be provided for the right candidate). At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package. We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf