Treatment Coordinator – Dame Street Dental Hospital

Treatment Coordinator – Dame Street Dental Hospital So many amazing things start with a smile. As a Truly Treatment Coordinator, you'll guide patients to the confident yes that changes everything. Apply now About Truly Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 200+ professionals. Why Join Truly Dental? Work in a modern, technology-driven clinical environment Join a supportive team where collaboration and learning matter Be part of a growing international dental group Opportunity for long-term career development Make a real impact on patient experience every day Get a feel for our team and culture before applying: 🌐 Website 💼 LinkedIn 📸 Instagram The Role The Treatment Coordinator is the bridge between our clinical team and patients, deciding on treatment. You'll present treatment plans with clarity and empathy, help patients understand their options (including finance), and convert consultations into accepted treatments — always with care and integrity. Key Responsibilities Conducting treatment plan consultations with patients post-clinical assessment Presenting treatment options, fees, and finance plans clearly and ethically Following up with patients to support their decision-making journey Tracking conversion metrics and pipeline in CRM Liaising with the clinical team to refine treatment plans Supporting the Practice Manager on patient experience initiatives What We're Looking For 2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred) Ability to discuss clinical treatments with confidence (training provided) A sales-driven mindset paired with empathy, ethical conversion is non-negotiable Comfortable with KPIs, targets, and conversion metrics CRM and practice management software literacy Strong English communication Right to work in Ireland or the UK Important Details Before Applying This is a full-time, hybrid role based at our Dame Street, Dublin 2 practice. Typical working pattern may include early starts or late finishes to cover clinic opening hours; flexibility is required. The role requires weekend or bank holiday cover depending on operational needs. Applicants must have the right to work in the country specified in the vacancy. Ready to join us? Click apply and tell us about yourself. We review every application and will be in touch within a few business days. Department Patient Experience Role Treatment Plan Coordinator Locations Dame Street Dental Hospital Remote status Hybrid About Truly Dental Truly Dental is a modern dental group with a growing network of clinics across Ireland and the UK. We provide patient-first dental care in professional, technology-driven environments, combining clinical excellence with a warm and supportive patient experience. Our teams include dentists, dental nurses, receptionists, treatment coordinators, practice managers and support staff who work together to deliver high-quality care every day. Truly Dental is built for patients looking for trusted dental care and for dental professionals who want to grow within a progressive, collaborative and people-focused organisation.