Trilingual Small Business Account Manager (EN/ES/FR)

Trilingual Small Business Account Manager (EN/ES/FR) As a Trilingual Small Business Account Manager (EN/ES/FR) , you will own the post-sale relationship for an existing book of business. You will be the primary point of contact for clients after onboarding, serving as a strategic advisor to drive retention, identify upsell/cross-sell opportunities, and manage business reviews. You will act as a bridge between the client and our internal cross-functional teams (CSM, Support, Product) to ensure high client satisfaction and minimize churn. Key Responsibilities Manage Book of Business: Proactively manage a portfolio of existing clients, maintaining detailed CRM records in Salesforce to track health, activity, and renewal status. Drive Retention & Expansion: Identify opportunities for upsell and cross-sell within your assigned accounts. Manage contract renewals 90 days in advance, proactively addressing churn risks. Identify referencable customers and case studies. Business Reviews: Coordinate and lead periodic Business Reviews (MBRs/QBRs) aligned with CSM schedules. Use these meetings to present roadmap updates, gather product feedback, and demonstrate ongoing value. Client Advocacy & Support: Act as the primary contact for client escalations, opening support tickets where necessary and ensuring timely resolution. Ensure clients have access to "How-To" resources and promote paid training options when specialized support is needed. Collaboration: Partner closely with Customer Success Managers (CSM) to ensure a seamless handoff post-onboarding and stay looped in on ticket resolutions for key accounts. Strategic Reporting: Monitor account health metrics (NPS, ticket volume, usage) and contribute to team strategy by sharing customer insights to help refine our messaging and retention playbooks. Qualifications: 5+ years of experience in B2B SaaS Account Management, Customer Success, or a related role with a focus on retention and growth. Proven track record of managing a portfolio, reducing churn, and meeting upsell/expansion targets. Deep understanding of value-based relationship management and the ability to navigate executive-level check-ins. Experience utilizing Salesforce and other CRM/sales enablement tools to manage account health. Strong problem-solving skills, with the ability to act as an internal advocate for the client. Fluent in English, Spanish, and French. Compensation & Benefits: High earning potential with uncapped commission A vibrant, innovative, and supportive workplace culture. Potential for career advancement within the company. Health coverage Department Sales Locations Bogota, Mexique Remote status Fully Remote Employment type Contract About Ringover Ringover Group is a SaaS software publisher and European telecom operator since 2005. Our vision: To revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea is the foundation behind Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat and group messaging platform with a global presence. The key: end-to-end technological mastery, a simple and user-friendly interface that is fully integrated to other leading business tools, providing efficient performance insight thanks to statistics and supervision tools. Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become THE leading European cloud telephony provider, primed for rapid international growth and we are proud to confirm that we are on track across our global markets. Outbound sales is a driver for any business and at Ringover, we have some ambitious targets to achieve in 2025 and beyond within the UK market. Working closely with the UK country manager, your mission, should you choose to accept it, will be to focus on expanding Ringover’s presence in the UK market by building a strong pipeline of qualified prospects, where Ringover adds value to their business.