Trilingual Technical Support Specialist | SaaS BCN

Trilingual Technical Support Specialist | SaaS BCN Enviar solicitud As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service. Key Responsibilities : Oversee end-to-end management of technical incidents via phone support. Promptly resolve technical issues, collaborating with cross-functional teams. Analyze requirements, offering effective solutions for client needs. Ensure compliance with Service Level Agreements in all client interactions. Clearly communicate technical information to diverse audiences. Efficiently manage tickets, prioritizing based on urgency and impact. Collaborate with internal teams to escalate and resolve high-priority issues. About You : You're organized, independent and proactive, and taken an active interest in your work You demonstrate empathy and a strong sense of customer relationship You have good analysis capacities and enjoy problem-solving You're good at verbal and written communication You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge You master the network domains, VoIP, TCP/IP, internet, etc. You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with. You are fluent in French, English and Spanish. Knowledge of the Zendesk, Jira and Salesforce tools is appreciated Why apply for this opportunity? To work in an ambitious company with an exciting product and project. To be surrounded by an international, multicultural, and dynamic team. IMPORTANT: To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.). We invite you to follow Ringover’s LinkedIn profile here to stay up to date with all company news. With just two clicks, you’ll become part of the Ringover community — don’t miss out! With equal skills, all our positions are open to people with disabilities. Departamento Care & Ops Ubicaciones Ringover Barcelona Estado remoto Híbrido Tipo de empleo Contrato Acerca de Ringover Ringover Group es un editor de software SaaS y operador telefónico europeo desde 2005. Su visión: revolucionar la telefonía corporativa y transformarla en una herramienta de productividad moderna y fácil de usar. De esta idea nació Ringover, una potente solución de comunicación 100% en la nube que integra telefonía, videoconferencia, SMS y mensajería colaborativa. La clave: un dominio tecnológico integral, una interfaz sencilla y ergonómica integrada con el software empresarial de las empresas y una gestión eficaz del rendimiento gracias a las herramientas estadísticas y de supervisión. Scale-up en hipercrecimiento, adoptado por más de 10.000 usuarios, Ringover está en camino de convertirse en EL líder europeo de la telefonía en la nube y ha comenzado un desarrollo internacional con gran velocidad desarrollando centros en España y el Reino Unido.