Trust & Safety Representative

⌘Role Overview Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible. As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust. This is a remote freelance position, working Tuesday to Saturday from 09:00–18:00 PHT (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe. ⌘Key Responsibilities Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts Handle user appeals fairly and document the reasoning behind every decision Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager Log moderation actions accurately so our reporting and audit trail stay clean Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering Take part in weekly calibration sessions to keep decisions consistent across the team ⌘Skills & Competencies Sound judgement and consistency, even when reviewing hundreds of cases a day Emotional resilience — you'll be exposed to sensitive content daily as part of the role Clear, calm written communication, especially when explaining decisions to users Attention to detail and discretion with sensitive user data Comfortable working independently in a remote, fast-paced environment Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus Additional languages — French, Spanish, Portuguese or German — are a plus ⌘ Required experience Previous experience in content moderation, Trust & Safety, or a frontline support role is required Fluency in English is essential ⌘ Recruitment process Preliminary questions - You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic Trust & Safety background. Introduction Call (15min) - A conversation with Trust & Safety Manager to introduce the company, the role, and learn more about you. Case Study - Practical exercise to evaluate your skills. Final Interview (30-45min)- A conversation with Trust & Safety Manager to assess further your skills and culture fit with the team and the company.