TSB | Mortgage Coordinator | Grade B | Customer Services | Swansea / Barnwood / Flexible across key sites | 12 month Secondment

TSB | Mortgage Coordinator | Grade B | Customer Services | Swansea / Barnwood / Flexible across key sites | 12 month Secondment Country: United Kingdom IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about. THE DIFFERENCE YOU MAKE TSB Mortgage Distribution are looking for a Mortgage Coordinator based in Swansea, Barnwood or Remote . In this role, you'll play a key part in helping customers feel confident throughout their mortgage journey. Whether they're buying their first home, moving property or refinancing, you'll be there to understand their needs, provide support and create opportunities for our Mortgage Advisers to help customers achieve their goals. We're shaping the way we work through innovation, collaboration and a continued focus on delivering brilliant customer experiences. To succeed in this role, you will be responsible for: • Supporting customers online and over the phone, building strong relationships and understanding their mortgage needs • Identifying opportunities for our Mortgage Advisers while delivering a seamless and positive customer experience • Using your curiosity and knowledge to take the right action and help customers make informed decisions • Building and maintaining knowledge of TSB mortgage products, policies and lending criteria to deliver fair outcomes • Working 35 hours per week, Monday to Friday between 8.30am and 6pm, with flexibility to support wider operating hours when required WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience and confidence in building relationships with customers through digital and telephone channels • A genuine passion for delivering outstanding customer experiences and achieving positive customer outcomes • A collaborative approach, with the ability to work effectively as part of a team • A proactive and adaptable mindset, always looking for ways to better support customers and colleagues • A commitment to building your knowledge and helping deliver TSB's purpose of giving money confidence to our customers and communities Ready to be recognised? It starts with you. LOCAL COMPLIANCE Inclusion matters at TSB . We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. When applying, please consider the travel distance, time and cost to your chosen office location. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected]