Upgrade Engineer

Upgrade Engineer We usually respond within two weeks Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the role We are looking for ambitious, analytical, and customer-focused candidates to join our Upgrade team. As an Upgrade Engineer you will report to the local Upgrade team leader, and you will participate in projects delivered globally. Upgrade engineer is responsible for the implementation of new Inventory versions for our global customers which are leading companies from the construction equipment, automotive, agriculture, aviation industry, and other related fields. What would you do? Support the implementation and configuration of Syncron SaaS solutions for enterprise customers Analyze customer business processes, operational data, and system requirements Support the software release process Analyze and implement possibilities for upgrade process automation Modelling the supply chain and fine-tuning parameters Testing configuration and ensuring business alignment Support customers during onboarding and post-implementation phases Work cross-functionally with Product, Engineering, Customer Success, and Support teams Develop expertise in supply chain, aftermarket service, and enterprise software solutions Who you are? / What we expect: Worked a minimum of 1-2 years’ experience on enterprise software implementations preferably on Aftermarket or Supply Chain/Pricing solutions Strong analytical and problem-solving skills Can understand and write basic SQL queries Take accountability for your customer’s needs and aim to deliver best results for your clients Ability to understand and document customer requirements Fluent English to a business level across written and spoken Excellent communication and interpersonal abilities Interest in leveraging Information Technology to achieve business objectives Comfortable working with data, systems, and customer-facing projects The icing on the cake: Project experience in consulting, technology, supply chain, analytics, or SaaS Familiarity with SQL, Excel, Power BI, or ERP system Exposure to Agile methodologies or project management concepts Experience working in team-based academic or extracurricular projects We offer: Structured onboarding and mentorship from experienced Upgrade engineer Innovation-Driven Culture – Join a team that thrives on creativity and collaboration. Global Environment – Work with colleagues and customers across multiple countries. Flexibility – A hybrid work model that supports work-life balance. Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success! #LI-SYNCRON #LI-Remote #LI-Hybrid Department Products Locations Warsaw Remote status Hybrid Employment type Full-time Respect. Flexibility. Growth. At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference. Here, your voice is heard, and your potential has no limits. The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger. Our go al: to make the complex simple. Visit syncron.com to get to know us better! Whistleblowing at Syncron If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here . You may request Syncron Whistleblowing Procedure via the „ask a question” tab available here .