USA | Senior Full-Cycle Success Account Manager

USA | Senior Full-Cycle Success Account Manager At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. Would you like to be part of the digital revolution in the HR space? 🚀 This is a unique, hybrid role. You won't just hand off clients after implementation or inherit them post-launch. You will own the entire customer lifecycle for our US clients. What you’ll do in your day-to-day: End-to-End Ownership: Lead the complete journey of our US clients. You are their primary point of contact from implementation to renewal. Flawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value. Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. Build the Playbook: We are scaling fast. We need you to define, document, and iterate our US Onboarding and CS processes from scratch. You will build the frameworks that future team members will use. What we are looking for: Based in Latam, but willing to work US business hours (e.g., EST or PST depending on the portfolio). Bilingual/Native English is an absolute must. You will be negotiating, training, and pushing back with US Enterprise executives. Proven experience managing US B2B SaaS clients. Experience handling Enterprise accounts is highly valued. Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines. Process-oriented: You have a builder mentality and love creating structure out of ambiguity. Adaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts. 💡 Our mission is to empower people at work to make them happier and more successful. You can read more about us at: https://humand.co/ Department Customer Experience Remote status Fully Remote