User Experience Designer - Intermediate

Job Description Position Overview We are seeking an experienced UX Designer to join a multidisciplinary product team and deliver intuitive, accessible, user-centred digital experiences. The successful candidate will have strong experience in UX research, interaction design, responsive/mobile-first design, prototyping, usability testing, and design systems . You will work closely with product owners, developers, business stakeholders, and clients throughout the product lifecycle, from discovery through delivery. The ideal candidate is a strong communicator who can translate user research and business requirements into effective user experiences and confidently present design decisions to stakeholders. Key Responsibilities Create effective, user-friendly, visually appealing, and intuitive interfaces. Design the overall functionality and interaction patterns of digital products to ensure an excellent user experience. Apply user-centred design principles throughout the product development lifecycle. Conduct and facilitate user research, interviews, surveys, and usability testing. Translate research findings into: User interview topic maps User interview scripts User interview synthesis User research findings reports Sitemaps User flows Customer/user journey maps Wireframes Mockups Interactive prototypes Rapidly iterate designs based on user feedback, usability testing, and stakeholder input. Identify design problems and develop elegant, practical, and user-focused solutions. Design responsive and mobile-first experiences optimized for a wide range of devices and interfaces. Develop and maintain designs aligned with established design systems . Apply Service Design frameworks to understand user needs, business objectives, and end-to-end service experiences. Facilitate the product vision through research, ideation, sketching, prototyping, testing, and iteration. Make strategic UX and design decisions related to core product functionality and new features. Gather and analyze user feedback to improve existing interfaces. Collaborate with Product Owners, developers, business teams, and other UX/design professionals within Agile/Scrum teams. Lead design discussions, workshops, and stakeholder meetings. Present design concepts, recommendations, research findings, and solutions to clients and stakeholders. Help teams overcome resistance to change and support adoption of new product experiences. Ensure design solutions align with project timelines, UX best practices, and organizational objectives. Manage competing priorities while maintaining high-quality design deliverables and meeting deadlines. Experience and Skill Set Requirements 1. User Experience Design Mandatory Requirements 3+ years of relevant UX Design experience participating in complex projects/products of different sizes. Extensive experience applying UX design best practices to develop user-centred solutions. Deep understanding of mobile-first and responsive design . Demonstrated ability to iterate designs efficiently and intelligently and solutions based on research, testing, and feedback. Experience working within Agile/Scrum methodologies and user-centred design processes. Experience facilitating User Research and Usability Testing . Experience creating and delivering: User flows User journeys Wireframes User stories Mockups Prototypes Sitemaps Experience designing intuitive digital products for web and mobile applications. Experience with Service Design frameworks . Prior experience working with established design systems . Experience gathering, analyzing, and incorporating user feedback into existing and new interfaces. Must have strong Figma experience. User Research & Usability Testing Experience facilitating research and usability activities, including: User Interview Topic Maps User Interview Scripts User Interview Synthesis Collection, aggregation, and analysis of interview observations User Research Findings Reports Usability testing and evaluation Accessibility compliance testing is considered an asset Education Degree or diploma in Graphic Design , UX Design, Interaction Design, or a related discipline. Degree or certification in Usability, Human-Computer Interaction (HCI), or Technical Writing is considered an asset. 2. Relationship Management Demonstrated communication and mediation skills when working with business teams, clients, product owners, developers, and core project team members. Ability to build strong working relationships with stakeholders and ensure projects progress according to schedule. Experience communicating design decisions and facilitating agreement among stakeholders with different priorities. Experience managing resistance to change and identifying strategies to support adoption throughout different project delivery stages. Experience working as part of a balanced Agile team consisting of Product Owners, UX Designers, Developers, and other stakeholders. Ability to collaborate effectively within a distributed/remote team environment. Strong client relationship management and stakeholder engagement skills. 3. Technical Skills Required Figma Preferred / Asset Experience with UX/UI and prototyping tools such as: JustInMind InVision Sketch Adobe Creative Cloud Axure Zeplin Technical understanding of: HTML5 CSS3 JavaScript React Angular Node.js Azure DevOps Knowledge of web development technologies and their limitations and appropriate application is considered an asset. 4. Soft Skills Excellent verbal and written communication skills. Strong presentation and stakeholder communication skills. Ability to explain design processes clearly, ideas, recommendations, and solutions. Strong interpersonal and negotiation skills. Excellent analytical, problem-solving, and decision-making abilities. Ability to lead meetings and confidently present to clients and stakeholders. Strong collaboration skills and ability to work effectively with multidisciplinary teams. Ability to manage competing priorities and consistently meet deadlines. Comfortable working in a distributed team environment. Requirements Must-Have Requirements Candidates must demonstrate the following: Extensive experience applying UX design best practices. Strong understanding of mobile-first and responsive design . 3+ years of relevant UX Design experience on complex projects/products. Experience working with Agile/Scrum methodologies . Experience facilitating User Research and Usability Testing . Hands-on Figma experience – mandatory. Experience with UX/prototyping tools such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, and/or Zeplin . Strong stakeholder communication and presentation skills. Experience leading meetings and presenting design solutions to stakeholders. Prior experience with a Service Design framework . Experience working with established design systems . Experience creating wireframes, user flows, user journeys, mockups, and prototypes. Experience iterating designs based on user testing and feedback. Portfolio link must be included on the resume. Portfolio must be accessible without a password , or the portfolio must be provided as an attachment along with the resume. Nice-to-Have Qualifications Previous experience working with Ontario Public Service (OPS) or other public-sector organizations. Knowledge of DABL delivery methodology : Discovery Alpha Beta Live Accessibility compliance testing experience. Knowledge of HTML5, CSS3, JavaScript, React, Angular, or Node.js. Azure DevOps experience. Experience working on government, enterprise, or large-scale digital products. Portfolio Requirement Portfolio is mandatory. The candidate's portfolio link must appear on the resume . The portfolio must: Be accessible without a password; OR Be submitted as an attachment with the resume. Demonstrate relevant UX/UI work. Showcase the candidate's experience with research, user flows, wireframes, prototypes, usability testing, responsive design, and design systems where applicable. Upstaff is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.