User Growth Specialist – Gaming

We are looking for a proactive and results-oriented User Growth Specialist to help expand our player community, improve user engagement, and increase in-game purchase conversion.

The ideal candidate should understand online games, communicate effectively with players, and be comfortable working toward user acquisition and revenue-related targets.

Responsibilities

• Attract new players through social media, gaming communities, referrals, and other approved channels.
• Introduce the game, its features, events, and benefits to potential users.
• Guide new players through registration, onboarding, and their first gameplay experience.
• Build and maintain positive relationships with both new and existing players.
• Encourage players to remain active by promoting relevant game events, rewards, and features.
• Introduce suitable top-up packages, promotions, and in-game benefits based on players’ interests and needs.
• Follow up with interested players and support them throughout the top-up process.
• Re-engage inactive players and encourage them to return to the game.
• Collect player feedback and report common concerns, preferences, and market trends.
• Maintain accurate records of user acquisition, engagement, and top-up performance.
• Achieve assigned targets related to new users, active users, retention, and revenue.
• Ensure all communication is professional, transparent, and compliant with company policies.

Requirements

• Previous experience in user growth, online sales, customer engagement, business development, or game operations is preferred.
• Good knowledge of mobile games, especially strategy or competitive games.
• Strong communication, persuasion, and relationship-building skills.
• Comfortable communicating with players through social media, messaging applications, and online communities.
• Target-oriented and able to work independently.
• Able to understand player needs and recommend appropriate game features or promotions.
• Good English communication skills; additional languages are an advantage.
• Basic knowledge of Excel or Google Sheets is preferred.
• Must have a reliable computer, stable internet connection, and a suitable remote-working environment.

Key Performance Indicators

• Number of newly registered users
• Number of activated and active users
• User retention and reactivation rate
• Number of first-time paying users
• Top-up conversion rate
• Total revenue generated
• Quality and compliance of player communication

What We Offer

• Remote working opportunity
• Performance-based incentives
• Training on the game, promotions, and user communication
• Opportunities to grow within the user operations and game operations team