UX Business Systems Analyst

Description At Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong. We are currently searching for a UX Business Systems Analyst: The Challenge (Responsibilities) Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs, and translate them into detailed functional specifications for development. Perform business systems and process analysis of existing systems and workflows by conducting interviews and requirements-gathering workshops and ensuring sign-off of required artifacts. Coordinate requirements for new and existing applications, and gather and document software, installation, and configuration processes. Assist in testing, training plan development, user training, production support, and user documentation, including web manuals, reference guides, process documents, and related materials. Participate in the QA process, identify test cases, explain complex processes, and support development of test plans. Develop detailed business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses. Coordinate project tasks and project lifecycle phases for small to mid-size projects, including requirements, documentation, process flows, and related deliverables, to meet business goals and requirements. Coordinate communication with clients and stakeholders and help prioritize delivery of IT services. Conduct root-cause analysis using knowledge of applications, interfaces, and technology to support defect resolution. Assist with scope definition and implementation of solutions. Champion currently identified user experience improvement opportunities and own the effort from prioritization through implementation and measurement. Proactively identify, document, prioritize, and drive improvements that reduce user friction, simplify workflows, improve adoption, and increase employee productivity. Maintain a prioritized backlog of user experience and process improvement items based on user feedback, operational metrics, support trends, and business objectives. Partner with business stakeholders and end users to understand pain points, user journeys, workflow barriers, and opportunities to improve how users interact with technology and business processes. Translate user feedback and operational data into clear business requirements, functional specifications, process flows, and actionable improvement plans. Collaborate with application, infrastructure, service desk, security, vendor, and business teams to implement user experience improvements that require cross-functional execution. Act as the primary coordinator for assigned UX improvement initiatives, keeping stakeholders aligned, tracking actions, removing blockers where possible, and escalating decisions when needed. Measure and communicate the effectiveness of implemented improvements, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction. Your Profile (Requirements) Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment. Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams. Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions. Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors. Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion. Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements. Strong communication, facilitation, documentation, and stakeholder management skills. High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery. Technologist DNA: A deep understanding of the difference between "coding" and "engineering." Desired Experience serving as a user advocate and championing continuous improvement initiatives focused on enhancing the end-user experience, increasing technology adoption, and improving operational efficiency. Experience in a distributed team environment. Understanding of databases and computer operating systems. Understanding of SaaS, on-premises systems, and cloud server services. Understanding of domains and basic network function. Knowledge of software installation processes. Experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations to communicate information to stakeholders. Visio or equivalent tool experience preferred. Familiarity with cloud-native foundations or AI coding assistants. Languages Advanced Oral English: For seamless collaboration with global teams. Advanced Spanish. Special Notes Salary: $90,000 Work Arrangement We value flexibility to support your lifestyle. This position is available as: Remote If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page : https://www.sequoia-connect.com/careers/ Requirements Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment. Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams. Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions. Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors. Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion. Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements. Strong communication, facilitation, documentation, and stakeholder management skills.