UX Researcher

About The Role The UX Researcher owns understanding how customers and internal users actually experience Volta's platform — surfacing the friction points, mental models, and unmet needs that shape a better product. Working closely with design and product management, you will bring rigorous, evidence-based insight into a fast-moving product organisation building genuinely complex infrastructure. This is an opportunity to establish research practice at an early stage — helping define not just what gets researched, but how research gets done and used at Volta. What You Will Be Doing Plan and conduct qualitative and quantitative research with customers and internal platform users Partner with design and product management to identify research priorities aligned to roadmap needs Run usability testing on new and existing platform features Synthesise research findings into clear, actionable insights for product and design teams Build and maintain a repository of research findings, personas, and user insights Help define and evolve research methods and practices as the function matures Advocate for the user's perspective in product and design discussions Track the impact of research on product decisions and outcomes over time What You Bring Experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products Strong grounding in both qualitative and quantitative research methods Comfortable researching complex, technical workflows and translating them into clear insights Experience partnering closely with product managers and designers to shape roadmap decisions Excellent synthesis and communication skills, able to make research findings actionable Self-directed, comfortable establishing research practice in a fast-moving environment