V102C - Legal Receptionist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: At Job Duck, we are looking for a Bilingual Receptionist who can be the welcoming first point of contact for clients while delivering exceptional customer service in every interaction. In this role, you will speak with individuals who may be experiencing stressful situations and provide reassurance, professionalism, and guidance while ensuring their needs are addressed efficiently. You will play an important role in managing incoming calls, gathering key information, updating systems accurately, and connecting callers with the appropriate team members. The ideal candidate is a strong communicator who thrives in a fast-paced environment, remains composed under pressure, and genuinely enjoys helping people. If you are organized, detail-oriented, and energized by meaningful conversations, this could be an excellent opportunity to build a rewarding remote caree • Compensation Range: USD 1,015 to 1,100 per month Responsibilities include, but are not limited to: • Prequalify incoming leads by gathering relevant information • Assist callers with empathy, patience, and professionalism • Enter and update information within CRM and case management systems • Serve as the first point of contact for prospective and existing clients •Maintain organized digital records and documentation • Transfer calls to the appropriate team member when needed •Manage multiple phone lines while handling administrative tasks simultaneously • Answer incoming calls professionally and courteously • Take detailed and accurate messages Requirements: Excellent spoken English with a clear and professional phone presence required Previous experience in a law firm environment preferred, particularly within personal injury practices Experience working in high volume phone based environments preferred Customer service mindset focused on helping others Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.