Vaccine Program Manager

About Pediatrica Health Group Inc. Every day is a good day to prepare for a healthy tomorrow. Providing children and their families with equitable access to quality pediatric care to build a foundation for a lifetime of optimal health and wellness is what drives our team to deliver its best every day. It’s our purpose. Offering focused care from tots to teens, our pediatric primary care providers and teams partner with families to foster good health and strong, thriving communities. Second-to-none medical staff and top-tier administrative professionals keep our practices running smoothly and make each patient experience the best we can offer. Working in partnership with patients, families, and communities who put their trust in us for their care, we hold ourselves accountable to ensure equitable access to care, advocate to create impactful change, and continually learn and progress to create better outcomes and brighter futures. Together, we’re paving the way for kids to develop into healthy young adults. Rooted in these values , we continue to grow and serve. Are you ready to join us? POSITION SUMMARY The Vaccine Program Manager is Pediatrica Health Group's clinical subject-matter expert for immunizations, responsible for the consistency, safety, and quality of vaccine practices across all clinic locations in Florida and Texas. This role combines remote, EHR-based monitoring of vaccine-related activity with hands-on staff training, clinical vaccine counseling, and on-site compliance verification. This is a clinical role. The Vaccine Program Manager brings working knowledge of routine immunization schedules, vaccine storage and handling standards, and Vaccines for Children (VFC) program requirements, and uses that knowledge to train staff, support clinicians and families with complex vaccine questions, and confirm — site by site — that the standards set for the organization are actually being followed in daily practice. ESSENTIAL FUNCTIONS Help determine best practices, monitoring, and training for the following tasks at each of our locations: • Vaccine inventory management, ordering, and reconciliation (VFC/public vs. private stock). • Vaccine storage and handling compliance, including cold-chain temperature monitoring and excursion response. • Vaccines for Children (VFC) program administration, enrollment, and audit readiness. • Immunization registry reporting (Florida SHOTS, ImmTrac2) and EHR documentation accuracy. • Vaccine administration technique and clinical safety, including screening for contraindications and adverse-event reporting. • Vaccine declination workflows and clinical counseling for vaccine-hesitant or vaccine-declining families. • Vaccine wastage, spoilage, expired-stock management, and stock rotation (first-to-expire, first-out). • Staff onboarding and ongoing competency training on all of the above. Remote Monitoring & Compliance Oversight • Monitor site-level performance on the tasks above remotely, using EHR reporting, Healow Insights, and VFC portal data. • Identify sites with recurring gaps, outliers in ordering or wastage, or documentation deficiencies, and escalate patterns to the CMO and Regional Clinical Directors. • Maintain a standing dashboard/scorecard of site-level vaccine compliance metrics for leadership review. Clinical Training & Education • Design and deliver initial and recurring staff training covering the task areas above, tailored to each site's needs. • Onboard new clinical staff and sites on Pediatrica's vaccine program standards, and refresh training after audit findings or policy updates. • Develop and maintain training materials, job aids, and competency checklists consistent with Pediatrica's clinical and brand standards. Vaccine Counseling & Clinical Support • Serve as a clinical resource for providers and staff managing vaccine-hesitant families, complex catch-up schedules, or unusual clinical scenarios. • Support clinicians with evidence-based, AAP-aligned counseling approaches for vaccine-hesitant or vaccine-declining families. • Partner with Care Management and the Behavioral Health Committee on cases involving vaccine declination, discharge, or panel management. • Stay current on ACIP/AAP immunization schedule updates and communicate changes to clinical leadership and site staff. On-Site Verification & Travel • Travel to clinic sites across Florida and Texas to conduct in-person audits, direct observation of vaccine handling, and staff coaching may be required. • Validate that remote monitoring findings reflect actual site practice; follow up in person on sites flagged for compliance concerns. • Support new site openings, cold-chain equipment setup, and VFC enrollment as needed. • Represent Pediatrica in vaccine-related audits by state VFC programs, payers, or regulatory bodies. Documentation & Reporting • Maintain accurate records of training completion, audit findings, and corrective action plans by site. • Prepare regular summary reports for the CMO and Behavioral Health Committee on program-wide compliance status. • Support VFC reporting, reconciliation, and audit-readiness documentation in coordination with site staff. QUALIFICATIONS Required • Active clinical license (RN, LPN, or equivalent) with hands-on immunization/vaccine administration experience. • Working knowledge of the ACIP/AAP immunization schedule, VFC program requirements, and vaccine storage/handling standards. • Experience training or coaching clinical staff in a multi-site or matrixed environment. • Comfort working remotely from EHR and reporting data, balanced with willingness to travel regularly. • Strong written and verbal communication skills; able to counsel families directly and coach staff constructively. Preferred • Prior experience in a pediatric primary care or Federally Qualified Health Center (FQHC)-adjacent environment. • Experience with eClinicalWorks/Healow or comparable EHR platforms. • Familiarity with Medicaid managed care and value-based care quality metrics related to immunizations. • CDC or state-recognized immunization certification (e.g., IAC training, VFC coordinator certification). WORK ENVIRONMENT & TRAVEL This position is based in Pediatrica's Corporate office and combines remote desk-based monitoring with regular in-person travel to clinic locations throughout Florida and Texas. Travel may include multi-day trips and advance scheduling for Texas site visits.