Customer Success
Value Consultant
We usually respond within two weeks
Doodle is redefining how modern teams schedule, collaborate, and connect. Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time. As we evolve from a product-led pioneer into a sophisticated, sales-led Enterprise platform, Customer Success has become one of our two primary revenue engines, and we're building it from the ground up.
We're looking for a commercially driven, proactive
Value Consultant to join us at this defining moment. This is not a reactive, support-led role. You will own a portfolio of Enterprise accounts and be directly accountable for onboarding, adoption, expansion, and renewal, operating as a revenue-generating partner to our Sales team. If you're energised by building customer relationships that translate into measurable business outcomes, and you think in terms of pipeline as much as satisfaction scores, we want to hear from you.
Location: London (hybrid - 2 days per week at the office)
Focus: EMEA & North America (Verticals: Education, Healthcare, Professional Services)
What You'll Do (Responsibilities)
- Presales value discovery & business case building
- Run structured value discovery with enterprise prospects alongside Account Executives during the sales cycle: understand how the prospect makes money, their cost base, and the outcome they actually care about.
- Quantify the upside in the prospect's own units (time saved, admin errors avoided, double-bookings eliminated, coordination cycles shortened) and build it into a defensible ROI model, not a generic template with their logo on it.
- Set the baseline and target metric up front, defining which outcome we are moving and how it will be measured.
- Present and defend the business case directly to economic buyers, holding the line on value rather than discounting when challenged.
- Onboarding & delivery: proving the case true
- Lead structured onboarding for new enterprise customers, run against the business case you built during the sale, so onboarding delivers the promised value rather than just activating features.
- Run value reviews at 3 and 6 months, testing whether the customer is realising the value against the baseline you set.
- Build trusted relationships with the stakeholders who matter to that value case, so you have the access needed to prove it landed.
- Expansion: new business cases for growth
- Identify expansion opportunities inside existing accounts: new use cases, new teams, new departments.
- Build the business case for expansion the same rigorous way you did pre-sale: quantified, customer-specific, defensible.
- Progress expansion opportunities in close partnership with Account Executives, handing over a qualified, quantified opportunity rather than a vague lead.
- This role does not own renewals, recurring/reactive support, or general account management; those sit elsewhere, so you can stay focused on proving and growing value.
Our Ideal Candidate (What You Bring)
- 3–5 years as a management consultant, digital consultant, solution sales professional, customer success manager or account manager within enterprise B2B SaaS or software environment
- You have a proven track record of building and owning ROI models and business cases that influenced CHF 100K+ enterprise deals involving finance and procurement stakeholders
- A genuine track record of building quantified, customer-specific business cases from scratch; you can walk us through the model, not just the output.
- Comfortable in a presales motion: engaging economic buyers, defending a number under scrutiny, and partnering with Account Executives rather than working solo.
- Experience seeing a case through past the sale: able to translate a value model into an onboarding or delivery plan and track whether it landed.
- Confidence navigating multi-stakeholder enterprise accounts and building champions across departments.
- You are hands-on, proactive and pragmatic, comfortable building models from first principles rather than relying on templated approaches
- Excellent English (written and spoken) is mandatory; German is a strong plus.
Why You'll Love It Here
Compensation & Financial Well-being
- Competitive Pay – We pay fair for top talent.
- Pension Plan – Set yourself up for the future.
Flexible & Hybrid Culture
- Hybrid Work – Work where you're most productive.
- 25 Vacation Days – Take the time you need to rest and recharge.
Learning & Career Growth
- Training/Conference Days – Invest in yourself.
- Learning Stipend – We cover courses, certifications, and more.
Well-being & Home Office Setup
- Well-being & Home Office Budget – Use it for fitness, therapy, or your dream desk setup.
- Headspace Membership – Access guided meditation & mindfulness tools.
- Company Lunches & Team Events – Stay connected, even remotely.
Extra Perks
- Doodle Premium – Free for you, your family, and friends.
- Top-Notch Equipment – MacBook, keyboard, trackpad - work at your best.
Hiring Journey
- Cultural Fit Assessment (via BRYQ)
- Hiring Manager interview (45 min)
- COO & EVP of Sales Interview + Live Case (1h)
- People Ops Culture Fit
- Optional: CEO Interview
At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation. Diversity and inclusion are of utmost importance to us. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don’t hesitate to apply!
IMPORTANT NOTICE: Please note that we can only consider your application if you are based and have the right to work in London. At this time, we are unable to sponsor visa for this position or support with relocation.
Department Customer Success Locations London Remote status Hybrid
Apply now and join our international team at Doodle!
- Value Consultant Customer Success
- Berlin
- Hybrid
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London
Team & Culture
We're a tight-knit team of 100+ spread out over four different countries. We’ve got our home-base in Zurich and awesome offices in Berlin and Belgrade. We also have colleagues working remotely from the USA.
We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re in agreement about a new decision we go for it.
Founded in 2007
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Customer Success
Value Consultant
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