Vendor Invoice Escalations Analyst 1

Position Summary Amerit Fleet Solutions is the leading Fleet Maintenance company in the U.S. We are seeking a detail-driven, finance-minded Vendor Invoice Escalations Analyst I to own escalated invoice exceptions and vendor-facing resolution across our mobile, on-site, and ERS vendor network. This role sits above our offshore AP operations team (Confiance), which handles first-line invoice matching and routine PO exception processing. You will own what the offshore team can't resolve — escalations, judgment calls, and direct vendor conversations — while also spot-checking offshore output for accuracy and coaching on recurring error patterns. This is a financial-reasoning role, not a data-entry or QA-checklist role: you need to actually understand how a PO, a dispatch record, and a contracted labor rate should reconcile, and be able to explain — to a vendor, to Accounts Payable, or to Vendor Management — why they don't. Ideal candidates have a real accounting or finance foundation — not just invoice-processing exposure — and a genuine interest in figuring out why something doesn't reconcile. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $65,000-75,000 depending on experience. The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Paid vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Wellness and fitness programs through our providers Essential Duties & Responsibilities Essential Duties and Responsibilities Escalation & Exception Ownership: Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution — including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled, PO Closed, Price Does Not Match, and Vendor Mismatch — applying accounting judgment to determine root cause and correct resolution. Vendor & AP Communication: Serve as the direct point of contact with vendors on disputed or escalated invoice discrepancies, and with Amerit's Accounts Payable team on payment timing and exceptions — driving issues to closure professionally and with financial accuracy. Offshore Quality Oversight: Spot-check invoice and PO exception resolutions completed by the offshore team; identify recurring error patterns and provide coaching/feedback to improve first-line accuracy and reduce re-escalation volume. Credit Card Transaction Review: Review credit card transactions against supporting documentation, applying basic accounting principles to confirm proper billing and flag unsupported or inaccurate charges. Invoice Review & Reconciliation: Apply financial and accounting fundamentals to match vendor invoices against purchase orders, dispatch records, and contracted labor rates for escalated or higher-complexity cases. No PO/No Pay Compliance: Apply Amerit's no-PO/no-pay standards and help flag where existing escalation thresholds aren't working. Data Analysis & Reporting: Monitor invoice aging and exception volume/type by vendor and by offshore vs. escalated resolution; compile recurring and ad hoc trend reports for leadership and Vendor Management. Process Documentation & Improvement: Follow and help refine escalation criteria and exception-handling standards so the offshore/onshore split stays well-defined; recommend process changes that reduce recurring exception types. Cross-Functional Support: Partner with Vendor Account Managers on rate-compliance questions and with Accounts Payable on payment timing, providing the financial detail behind vendor accountability decisions. Key Competencies Solid grounding in basic accounting and financial principles — understands how purchase orders, invoices, and payment terms should reconcile, not just how to key them. Comfortable owning ambiguous, escalated cases rather than working from a fixed checklist — a financial-reasoning mindset, not a pure QA/admin skill set. Confident communicating directly with vendors on disputed charges, including some ability to hold a firm, professional line in escalated conversations. Able to review and coach the output of an offshore team — spotting patterns, explaining the "why," and tightening standards over time. Clear written communication; able to document escalation criteria and exception standards so an offshore team can follow them consistently. Comfortable using data to support a recommendation or flag a trend, even without formal authority to negotiate or decide. Working Conditions Primarily desk-based; minimal to no travel required. Based within or near the assigned region (United States). Regular coordination with an offshore operations team (Confiance); some flexibility across time zones may be needed. Role Qualifications Associate's or Bachelor's degree in Accounting, Finance, or a related field strongly preferred. 3–5+ years of experience in accounts payable, accounting, or a related financial function, with real exposure to reconciliation and financial judgment calls — not solely high-volume processing. Experience resolving escalated or disputed invoice, PO, or credit card discrepancies preferred. Experience working alongside or overseeing an offshore/outsourced operations team a plus. System and data skills to include Excel, Outlook; experience with ERP, AP, or procurement systems a plus. Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.) a plus.