Vendor Program Manager EMEA

The Vendor Program Manager Cisco 360, Managed Services and SMB/MM EMEA is responsible for driving the adoption, execution, and success of the centrally created playbooks for Managed Services and the Cisco 360 Partner Program within the region. This role ensures that local teams and partners effectively implement these strategic initiatives, driving growth, partner enablement, and service adoption.
The VPM EMEA collaborates with the Central CoE team to align EMEA execution with overarching EMEA strategies while providing critical insights from the field to shape central initiatives. This role plays a crucial part in ensuring that Managed Services and the Cisco 360 program drive recurring revenue models, strengthen partner capabilities, and deliver value-added services.
Additionally, this role works in close collaboration with the Partner Success Managers (PSMs) and local Vendor program Mangers (VPMs). All partner interactions are managed and maintained by the PSMs, with the CoE brought in as a subject matter expert when needed. The VPM EMEA provides the VPMs & PSMs with the necessary tools, training, and expertise to drive Managed Services and Cisco 360 adoption effectively within their partner engagements.

Managed Services, SMB/MM & Cisco 360 Adoption:
* Drive EMEA execution of the Managed Services and Cisco 360 playbooks, ensuring adherence to best practices.
* Support VPMs and PSMs in aligning partners with the Cisco 360 Partner Program, guiding them through enablement, training, and service adoption.
* Assist regional teams in operationalizing Managed Services, SMB/MM strategies to ensure partners transition successfully from transactional models to service-based, recurring revenue models.

Execution & Success of Playbooks:
* Act as the key point of contact for regional execution of Managed Services, SMB/MM and Cisco 360 program strategies.
* Ensure that centrally created playbooks are effectively localized and implemented in the regional market.
* Provide VPMs & PSMs with structured enablement resources to support their partner engagements.
Collaboration with Partner Success Managers & Regional Teams:
* Work in close collaboration with the Vendor Program managers, ensuring all partner interactions remain under their management.
* Serve as the primary link between the Central CoE team and regional stakeholders, ensuring consistent execution of Managed Services and Cisco 360 strategies.
* Align regional execution with central initiatives, contributing feedback and insights to improve global strategies.
* Support VPMs & PSMs in equipping partners with Managed Services, SMB&MM and Cisco 360 knowledge, stepping in for deeper technical discussions when required.
Performance Monitoring and Reporting:
* Track key performance indicators (KPIs) such as Managed Services adoption rates, Cisco 360 program participation, and partner engagement.
* Provide regular reports and insights to Central CoE leadership, regional management, and Cisco stakeholders.
* Leverage analytics tools to assess Managed Services effectiveness and guide data-driven decision-making.
Operational Efficiency & Process Optimization:
* Collaborate with local Operations & IT teams to ensure smooth execution of Managed Services and Cisco 360 program initiatives.
* Work closely with Cisco's Partner Success and Vendor Program Manager teams to align Comstor's regional approach with Cisco's customer success objectives.
* Continuously refine regional engagement strategies based on partner feedback and performance data.

SMB Go-to-Market Strategy:
* Support regional efforts to expand Managed Services offerings to SMB partners, ensuring alignment with Cisco's SMB initiatives.
* Assist partners in tailoring Managed Services models to suit SMB market needs, leveraging best practices from central playbooks.
* Work with sales and marketing teams to increase awareness and adoption of Managed Services within the SMB segment.

Tools & Technology
* Microsoft Dynamics CRM (MD)
* Power BI Reporting
* Cisco Partner Success Platforms - DMP, Tableau, PXP
* 1View Quoting Tool
* Comstor Bot
* Cisco CCW

Required Knowledge & Skills:
* Strong understanding of Cisco's Managed Services offerings, the Cisco 360 Partner Program, and recurring revenue models.
* Proven experience in driving adoption of centrally created strategies and playbooks at the regional level.
* Strong analytical skills to assess partner performance and identify strategic growth opportunities.
* Excellent communication, negotiation, and stakeholder management skills to drive adoption across multiple teams.
* Ability to manage complex regional relationships across multiple geographies and business units.

Desired Attributes:
* Strategic thinker with the ability to execute region-specific initiatives.
* Results-driven with a proactive approach to problem-solving and partner engagement.
* Adaptable to evolving business priorities and market changes.
* Inspirational leader capable of influencing internal and external stakeholders.
* Passion for customer success and an ability to translate insights into actionable strategies.

Qualifications
* Bachelor's degree in business administration, Marketing, IT, or a related field.
* Minimum of 5 years of experience in partner enablement, customer success, or Managed Services within the IT industry.
* Experience working with Cisco's partner ecosystem is highly desirable.

Operating Enviroment
* EMEA role with close collaboration across local Comstor teams.
* Remote-based with frequent interaction across regional and EMEA teams.
* Occasional travel required for partner and regional team engagements.
* Regular alignment with Sales, Marketing, and Vendor Management teams.

Measures of Succes
* Increased adoption of Managed Services and Cisco 360 within the region.
* Increased business with dedicated partners
* Growth in recurring revenue models among regional partners.
* Effective execution and localization of centrally developed playbooks.
* Increased partner engagement in Managed Services, SMB/MM activities and Cisco 360 program.
* Strong alignment and collaboration with the Central CoE team, ensuring regional execution of global initiatives.

Sales:
Good understanding of the sales cycle

Customer Service:
Principles and processes for providing excellent customer service.

Values
Demonstrate and embraces Westcon-Comstor values of Integrity, Innovation, Excellence, Partnership and Inclusion.

Westcon-Comstor is a global technology distributor specialising in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.

Our core values - ambition, integrity, partnership, and accountability - guide how we work and inspire everything we do. We believe diversity drives creativity and innovation, which is why we're dedicated to creating an inclusive environment where every voice is heard, every perspective matters, and every team member can thrive.
Join us and be part of a team that's shaping the future of technology across the channel.

What we offer
* 🌍 An inclusive and supportive work environment where diversity is celebrated.
* 📈 Opportunities for professional growth, learning, and career development.
* 💻 Flexible working arrangements and other benefits to support your wellbeing.
* 🤝 A culture of collaboration, innovation, and accountability.

Commitment to diversity & inclusion
We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments and roles.

If you need reasonable adjustments during the recruitment process, please let us know.
📄 Please submit your CV in English to ensure consistency in our review process.

To recruitment agencies:
Only agencies engaged by Westcon-Comstor are authorised to support our recruitment. CVs or profiles sent with Notice without a prior agreement will be considered unsolicited, and no fees will be paid. Thank you for your understanding.