Vendor Relationship Manager

Description We want you! DataServ/xFact is looking for a strategic, results focused IT Vendor Relationship Manager to help us scale efficiently and profitably. In this role, you will take the lead on our vendor partnerships and pricing, helping us keep margins healthy, stay consistent, and make the most of vendor programs. This is a hybrid position located in Westlake, OH. You’ll collaborate with 20+ vendors, ensuring strong and productive partnerships, refining pricing approaches, and helping advance new revenue initiatives. This role directly impacts profitability, helping us reduce margin leakage, generate new vendor-driven revenue, and operate efficiently as we grow. Why you’ll love us: We care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks! Who we are: DataServ/xFact offer a collaborative, mission-driven workplace where technology supports real people and real outcomes. With nearly 40 years of experience and a growing footprint in the public sector, our teams work together to build practical, innovative solutions that matter. We value trust, clarity, and impact—and we give our employees the opportunity to do meaningful work, grow their skills, and contribute without unnecessary complexity. Qualities we want in you: team player • excellent written and verbal communicator • tech savvy • strategic thinker • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethics • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive • strong desire to support and mentor What you’ll do: Own vendor relationships from onboarding to renewals, negotiations, and tier optimization Drive pricing strategy including setting guardrails, manage discounting, and ensure margin discipline Unlock vendor revenue through MDF, SPIFFs, co-sell, and referral programs Maximize contracts by activating and expanding use of blanket and cooperative purchasing agreements (EX. OMNIA, NASPO) Partner cross-functionally with Sales, Marketing, and Finance to align strategy and execution Report on impact by racking margin improvement, vendor ROI, and pipeline contribution Manage company and team member certifications by developing a certification project plan, assigning tests to team members, tracking results and ongoing renewal dates What we require: Education: o Bachelor’s degree in Business, Supply Chain, IT Management, or a related field Experience: o 3+ years of experience in IT procurement, vendor coordination, or purchasing support Skills: Ability to develop contracts and work with legal team as needed to negotiate with vendors Basic understanding of IT products and services (software, hardware, cloud, network, etc.) Strong organizational and communication skills, with attention to detail Familiarity with procurement processes and tools Proficiency in Excel and Microsoft Office Suite; ability to generate reports and summaries Creating vendor performance metrics/scorecards Excellent relationship building skills and aptitude for working collaboratively with cross-functional groups Demonstrated ability to effectively manage process improvement plans, implement programs and evaluate outcomes required Self-starter with high degree of drive, initiative, and follow through Must maintain a positive, partnering type approach with all stakeholders Demonstrates professionalism to support a culture of integrity Ability to work in a high activity/fast paced environment while managing the associated stress Additional proficiencies we seek: Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments Candidates are required to complete a drug test and background check DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.