Vendor Support Assistant

Description Notice to Prospective Employees of PCV Murcor, Inc who are California Residents PCV Murcor, Inc respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at https://www.pcvmurcor.com/privacy/ . If you have any questions please contact the CCPA Team at [email protected] or (844) 900-5535. _________________________________________________________________________________________________ Vendor Support Assistant Hourly Range: $19/hour to $20/hour, depending on experience Work Schedule: M onday - Friday 7:30 AM - 4 PM (PST Times) **During training, the schedule will be 7 AM to 4PM PST. Out of State - Work from Home Opportunities Position Overview The Vendor Support Assistant is responsible for supporting the vendor services teams by providing daily traffic schedule reports, reviewing open orders; de-escalating issues from vendors and other duties as assigned. Essential Job Duties and Responsibilities Review/Update/approve Ship Override orders queued Review CRM Sales Contracts- Redact/Upload/Update VMS Notes Handle license discipline and expirations notifications received from the Appraisal Subcommittee website Review/Process CRM queues request Vendor files, Vendor Apps, Vendor support, Encompass order shipped, HW mailing Maintain/Update vendor information within individual profiles. Process manual order entry for clients. May be responsible for processing vendor backgrounds, pending authorizations May be responsible for client exclusionary list Process new vendor onboarding documents. Support Vendor relations, Assigners, Status, Revisions and other staff as needed Provide support to internal external clients based on client or company needs Handle inbound client customer phone calls via Finesses. Respond to phone calls or emails regarding appraisal reports and processes. Trouble shoot issues with borrower mailing queue and submit helpdesk tickets as needed Monitor Unpaid Orders queue Perform clerical duties Update client order submitted via Encompass Update attendance hotline daily Support Sales Department fee quotes Support Wells Fargo fee quotes Other duties as assigned, including cross training Qualifications and Skills Required Preferred Qualification High School Diploma Experience 1+ years customer services experience AMC or bank experience Experience in fast paced environment Prior Knowledge Customer Service principals Appraisal Management and Review Appraisal Detailed oriented with excellent listening and analytical skills Excellent verbal and written communication skills Ability to prioritize and manage multiple tasks Microsoft Office Suite (Word & Excel) intermediate level and above Ability to resolve problems and remove barriers to problem resolution Negotiation skills to reach mutual agreements with vendors over issues Ability to work independently with moderate supervision EOE / VETS / DISABLED