Veteran Care Specialist

Meet True Vet At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned. Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned. We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live: Tens of thousands of veterans represented $350M+ in lifetime benefits secured for the people who served 4.9-star client rating across 634 reviews Where we're going. We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place. If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading. The mission of this role True Vet Solutions is seeking a compassionate, organized, and veteran-focused Veteran Care Specialist to support veterans and their families in navigating available care, benefits, resources, and services. The Veteran Care Specialist serves as a trusted point of contact for veterans, helping them understand their options, coordinating services, following up on their needs, and ensuring they receive responsive, respectful, and personalized support. What you'll own Serve as a knowledgeable and compassionate advocate for veterans and their families. Coordinate communication between veterans, and internal team members. Maintain accurate and timely documentation of veteran interactions, referrals, follow-ups, and outcomes. Follow up with veterans monthly to ensure services are progressing appropriately. Upload any documents that the veterans send to you and send to the appropriate department. Provide clear, respectful, and easy-to-understand information to veterans. Protect veteran privacy and maintain confidentiality in accordance with company policies and applicable requirements. Build trusting relationships with veterans through empathy, professionalism, reliability, and consistent follow-through. Collaborate with internal teams to connect veterans with appropriate resources. Escalate urgent or complex situations to the appropriate supervisor or professional resource. Requirements High school diploma or equivalent required; associate or bachelor's degree in social services, healthcare, human services, business, or a related field is a plus. Previous experience working with veterans, military families, healthcare, social services, care coordination, case management, or customer support preferred. Strong communication and interpersonal skills. Demonstrated empathy and genuine commitment to serving veterans. Excellent organization, time management, and follow-up skills. Ability to handle sensitive and confidential information professionally. Strong problem-solving and resource-navigation abilities. Comfortable working with electronic records, CRM systems, Microsoft Office, and other technology. Ability to work independently while collaborating effectively with a team. Veteran or military-family experience is highly valued but not required. What we offer you Daily coaching and real skill development, you will be sharper in six months than you have ever been A clear path to grow; we promote from within and invest in the people who invest in the mission A team that has your back, and a standard worth being held to Work that lets you end the day knowing you changed the life of someone who served Benefits Remote-first work, from anywhere in the USA Employer-sponsored medical, dental, and vision coverage Paid time off and company-wide holidays Hospitality experiences and team gatherings that make remote feel connected Our Core Values Our values are the heart of this company. The right person for any role here recognizes themselves in each of them. Empathy, Without Exception. Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away. Remarkable Character. We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal. Relentless Advocacy. We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other. Competitive Greatness. We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way. How to apply If this is the mission you've been looking for, apply now. Tell us why this work matters to you, we read every one. True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.