Vice President 1

Role Overview EXL is seeking an experienced and strategic Vice President to lead its Transport & Logistics vertical. This leader will be responsible for driving business performance, operational excellence, client satisfaction, growth, and transformation across a portfolio of global transport and logistics clients. The role will oversee large-scale operations spanning transportation, logistics, freight management, finance & accounting processes, customer service, and back-office operations. The ideal candidate will bring a deep understanding of transportation ecosystems, logistics business models, BPO operations, and client relationship management, while delivering sustainable revenue growth and margin expansion. Key Responsibilities Business & P&L Leadership Own the overall P&L, revenue growth, profitability, and operational performance of the Transport & Logistics vertical. Drive strategic planning, business reviews, margin improvement initiatives, and long-term growth plans. Identify opportunities for expansion, cross-sell, and transformation across existing accounts. Develop and execute account strategies aligned with client business objectives. Operations Leadership Lead large, multi-location teams supporting transportation and logistics clients. Oversee operations across functions such as: Freight Operations Order Entry & Freight Documentation Transportation Management Support Freight Audit & Payment Accounts Payable & Accounts Receivable Billing & Cash Application Customer Service & Back-Office Operations Logistics Analytics and Business Support Functions Drive operational excellence through productivity, quality, compliance, and customer experience initiatives. People Leadership Lead, mentor, and develop a leadership team consisting of AVPs, Senior Managers, and functional leaders. Build a high-performance and client-centric culture. Drive succession planning, leadership development, and talent retention initiatives. Industry & Domain Leadership Serve as a subject matter leader within the Transport & Logistics domain. Maintain understanding of logistics operating models including LTL, Truckload, Brokerage, 3PL, Freight Audit & Payment, Transportation Management Systems, and supply chain workflows. Support solutioning, capability development, and new business pursuits. Desired Experience 15+ years of experience in Operations, BPO, Shared Services, Logistics, Supply Chain, Transportation, or related industries. Proven leadership of large-scale operations with direct P&L accountability. Experience managing global clients and executive stakeholders. Strong understanding of transportation and logistics business processes. Demonstrated success in business transformation, automation, and growth initiatives. Experience leading geographically distributed teams across multiple delivery centers. Strong commercial acumen and contract management experience.