Vice President of International Business Transformation

Role Description The Kundendienstmitarbeiter (Customer Service Representative) role is a full-time remote position supporting customers in the healthcare and pharmaceutical sector. Day-to-day tasks include responding to inquiries via phone, email, and digital channels, providing product and order information, and assisting with order entry, tracking, and returns. The role also involves managing service requests, documenting interactions in customer relationship systems, and coordinating with internal teams such as sales, logistics, and quality to resolve issues. The Kundendienstmitarbeiter will help maintain high levels of customer satisfaction by handling complaints professionally, following up on open cases, and ensuring clear, accurate communication. This position requires proactive problem-solving, adherence to company procedures, and consistent collaboration with colleagues while working remotely.

Qualifications

• Strong customer service and communication skills, including clear written and verbal interaction in a professional setting.
• Ability to manage inquiries, orders, and complaints with attention to detail, accuracy, and timely follow-up.
• Proficiency with office software and customer relationship management (CRM) tools; comfortable working in a digital, remote environment.
• Organizational and time-management skills, including the ability to prioritize tasks and handle multiple requests simultaneously.
• Knowledge of or interest in the healthcare or pharmaceutical sector, with an understanding of basic regulatory and quality considerations.
• Collaborative mindset and ability to work effectively with cross-functional teams while maintaining a service-oriented attitude.
• Relevant education or training in business, administration, healthcare, or a related field is beneficial; prior customer service experience is an advantage.
• Language skills in Italian and English (and additional languages, if applicable) are considered a plus for supporting diverse customers.