Video Engineer

Role Purpose The Video Engineer connects customer support, product, engineering and technical content creation. The role supports the delivery, quality control, and technical troubleshooting of video content across TV and digital platforms. Working within the Customer Experience team and alongside internal and external stakeholders, this role provides day-to-day technical assistance on QC and transcode workflows, helping to maintain broadcast-standard output while developing deeper expertise in the tools and standards that underpin it. Main duties will include resolving customer issues, configuring complex media workflows and working with the engineering team to further integrate and optimise our usage of digital media, considering possible uses of AI to increase the ability of the team to deliver. Customer support: provide technical assistance to clients and partners, providing timely resolutions to streaming and encoding issues, including taking part in an on-call rota for occasional out-of-hours cover. Continuous learning: shadow senior peers, pick up new technologies, and take on increasingly complex engineering challenges as your skills develop. Knowledge sharing and training of peers, with a focus on creating documentation and content in a variety of formats Undertake any other duties as may reasonably be required by the business to support the team’s objectives. Key Deliverables Assist with the day-to-day support of Telestream Vidchecker and Vantage products, escalating complex issues to senior peers as needed Customer support tickets and technical queries resolved to a high standard and within agreed timeframes Custom workflows and integration tests that support the client and technical partner conversations A growing library of clear, well-produced explainer videos supporting product and documentation. Help create, maintain, and update QC profiles using industry-standard tools (e.g. Vidchecker) Help create, maintain, and update transcode profiles using industry-standard tools (e.g. Vantage) Increasing automation across the Media management platform Build and maintain a comprehensive library of video test assets that enable the engineering team to develop, test, and validate new features across a wide range of media scenarios. Qualifications Education A relevant qualification or coursework in video/broadcast engineering or a related field is a plus, but not essential. Skills and Competencies Experience Some hands-on exposure to video workflows — through study, personal projects, internships or an entry-level role — is welcome Comfortable being part of an on-call rota for occasional out-of-hours support. Working knowledge of video formatting requirements for TV and digital platforms (codecs, wrappers, frame rates, aspect ratios, closed captions/subtitles) Basic understanding of the UK broadcast industry and its delivery standards (e.g. DPP, BBC/ITV/Channel 4 delivery specs) Understanding of subtitle formats Technical Skills Baseline understanding of video formats, containers and codecs (e.g. ProRes, XDCAM, AVCi, MXF/MOV) Familiarity with transcoding tools such as Telestream Vantage, FFmpeg or cloud-based encoding services is a strong plus Windows Administration experience is desirable Knowledge of Version Control, especially Git is desirable Basic scripting abilities e.g Powershell, Batch, Python Some hands-on experience with QC tools (Vidchecker, Baton, Interra, or similar) is desirable Soft Skills Excellent written and verbal communication - able to explain technical concepts clearly to customers and colleagues. Customer-focused approach with strong attention to detail A growth mindset: keen to learn, comfortable asking questions, and open to feedback Strong problem-solving skills, with an aptitude for troubleshooting complex problems Adaptable and comfortable working across all departments as part of a small, fully remote team Comfortable working 100% remote, with an appropriate working environment for a fully remote role with possible customer interactions. Note: This role profile provides a general overview of responsibilities and qualifications. It is not exhaustive and duties may change as the role and team evolve. Who We Are At Snicket Labs we pride ourselves on being people-focused. We know that people show up as their best selves when they have a sense of purpose, and are trusted to do what needs to be done. We know that life extends beyond work, and that sustainable working practices look different for everyone. We champion a work life blend that works for you. We are fully remote, and acknowledge the fun stuff that comes with that…caring responsibilities, boiler repairs, healthcare appointments…everything. So we are flexible. Right to work Please note our staff must have the right to work in the UK. This applies to both Permanent staff and Contractors due to the nature of our business and contractual obligations. Compensation Package Salary Up to £35,000 per year DOE Holiday 25 days per year, plus bank holidays (and we close between Christmas and New Year which is gifted on top of annual leave) Remote work & hours Snicket Labs is a fully remote company. Our team is spread through the UK and abroad. We meet up occasionally for meetings and socials, but your day-to-day will be from home. Our normal working hours are 9am to 6pm, with core hours of 10am to 5pm. However, within core hours people often have things they need to take care of (such as the school run) and we’re flexible to this; all we need is a heads-up in Slack that you’re going to be away and for how long, simple. Equipment A MacBook Pro/Air, monitor, keyboard, mouse. If you require any special equipment for any health reason we can provide it and do our best to ensure your working environment is as comfortable as possible. Training budget We value learning and we offer a £1,000 per year training budget, with set reading and training days. You can agree with your manager how you’d like this to be used and we do expect you to use it. Additional days are available if speaking at an event where you represent Snicket Labs. Pension Snicket Labs operates a company pension scheme through SmartPension. This constitutes an employer contribution of 3% of your annual salary and an employee contribution of 5%. The employee contribution is collected through our salary sacrifice scheme, and therefore is not subject to National Insurance. Team members can choose to opt out of the salary sacrifice scheme or the entire pension scheme. Maternity & Paternity Our maternity and paternity policy offers much more than the statutory and shows our commitment to equality and care for our team. We really hope you’ll give it a look to get a sense of who we are; but in short it gives much more pay for maternity leave, while also giving similar rights to paternity, adoption and surrogate parents. Share options We have reserved a pool of employee share options, managed using a recognised EMI share scheme provider. We will tell you the exact number of options and what that is as a percentage of the total company before you join. Private Medical Insurance We offer private medical insurance to all of our team, and further cover for family members/dependents can be added onto the policy via our salary sacrifice team. Life Assurance We offer Life Assurance at 3x your salary to all of our team, with no extra/hidden costs. Mintago We manage most of our perks and benefits via the Mintago platform. This includes further options of salary sacrifice such as the Cycle to Work scheme, a childcare scheme, retail discounts, a pension pot finder and free access to a variety of Financial Advisors. EAP (Employee Assistance Programme) We have an EAP service available to all employees with 24/7 access to a GP helpline, personalised counselling, legal and financial advisors. This is available to all of our team, at all times. EDI Statement As an equal opportunities employer, Snicket Labs is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Snicket Labs.