Virtual Assistant

Company Description

Ninth Level AI Solutions designs and deploys custom AI automation systems for small and mid-size businesses that are ready to scale beyond manual processes. The company focuses on identifying where time and revenue are lost, then building automation to streamline operations and reduce owner dependence on daily decision-making. Solutions include AI voice assistants for inbound calls, automated lead nurturing, smarter scheduling, and real-time operational data tailored to each client instead of generic templates. Backed by 15 years of hands-on leadership in running large teams and multimillion-dollar operations, the company grounds its technology in real-world business needs. Based in Miami, FL, Ninth Level AI Solutions serves clients nationwide.

Role Description

The Virtual Assistant is a full-time remote role that supports clients and internal teams in managing day-to-day operational and administrative tasks. Responsibilities include handling email and calendar management, scheduling meetings, organizing follow-ups, and maintaining accurate records in CRM and project management tools. The Virtual Assistant will coordinate with clients, prepare basic reports from operational and sales data, and ensure that automated workflows and AI tools are documented and followed. The role involves drafting professional communications, updating standard operating procedures, and helping monitor task progress across multiple projects. This position requires consistent, proactive communication, strong attention to detail, and the ability to work independently in a fast-paced, tech-focused environment.

Qualifications

• Strong administrative and organizational skills, including calendar management, inbox management, task prioritization, and documentation.
• Proficiency with digital productivity tools such as CRM systems, project management software, spreadsheets, and video conferencing platforms.
• Excellent written and verbal communication skills for client-facing interactions, professional email drafting, and clear process documentation.
• Comfort working with technology and AI-driven tools, with the ability to learn new software quickly and follow technical workflows accurately.
• High level of reliability, discretion, and professionalism when handling confidential business information and client communications.
• Ability to work remotely with minimal supervision, manage multiple priorities, and meet deadlines in a dynamic environment.
• Previous experience as a virtual assistant, operations coordinator, or administrative assistant is preferred.
• Familiarity with small business operations, consulting environments, or automation/technology services is a plus.
• Associate or bachelor’s degree in Business, Communications, or a related field is beneficial but not required; equivalent experience considered.