Virtual Assistant – Billing and Collections (Remote)

Description About the Role:  Snapscale is seeking a detail-oriented and proactive Virtual Assistant to support a U.S.-based client with invoice follow-ups, collections, and administrative tasks. This role involves professional communication with hotels regarding outstanding invoices, maintaining accurate records, and ensuring timely and consistent follow-ups through phone and email. The ideal candidate is organized, persistent, comfortable making outbound calls, and able to manage multiple accounts while following established processes and communication guidelines. Key Responsibilities:  Follow up with hotels regarding outstanding invoices through outbound calls and email Contact hotels according to established collection timelines and follow-up procedures Make repeated call attempts as required until a live contact is reached, following the client's calling guidelines Send follow-up emails when a hotel cannot be reached by phone Maintain accurate records of calls, emails, payment updates, and collection outcomes Monitor outstanding invoices and track accounts through the collection process Assist with invoice-related administrative tasks and documentation Conduct call checks and other assigned administrative support activities Manage multiple accounts and follow-up schedules while meeting deadlines Ensure all communications are professional, clear, and aligned with client guidelines Review completed work for accuracy before submission Perform other administrative and ad hoc tasks as assigned Perks:  Health Maintenance Organization (HMO) Competitive pay Government-mandated benefits 13th month pay Night differential pay Internet allowance Perfect attendance bonus Yearly salary increase Opportunities for career growth and development Requirements At least 1 year of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Collections Specialist, or in a similar role Experience with collections, accounts receivable, billing, invoicing, or payment follow-ups is an advantage Comfortable making frequent outbound calls and following up with clients or businesses Strong verbal and written English communication skills Excellent organizational and time-management skills Detail-oriented with strong record-keeping and documentation skills Able to manage repetitive follow-ups while maintaining professionalism and persistence Comfortable working with spreadsheets, email platforms, CRM systems, and other administrative tools Ability to follow structured processes, communication guidelines, and deadlines Proactive, reliable, and able to work independently in a remote environment Must have a stable internet connection and dedicated workspace