Virtual Assistant - Mental Health Practice

Job Title: Virtual Assistant – Mental Health Practice Position Type: Part-Time Work Hours: 11:00AM - 3:00PM EST Work Days: Monday to Friday Salary: $5 – $6 per hour (depending on experience) Job Code: MH-JesKet Workplace: Remote Preferred Candidate Location: Philippines Scope of Work / Responsibilities This role supports a mental health practice focused on root-cause psychiatry and holistic care. The VA will assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks . Ideal candidates will have a calm, warm voice, be experienced in mental health settings , and be confident with insurance verification, scheduling, and payment collection . Core Responsibilities Phone & Patient Communication Answer inbound calls and make outbound follow-ups Assist with medication refill requests Communicate with empathy and warmth, especially with sensitive patients Speak with clear, easy-to-understand English (critical for older, Southern U.S. patients) Scheduling & Administrative Tasks Set and confirm appointments Conduct patient call follow-ups and manage the inbox Manage insurance eligibility verification and documentation updates in Healthy (EHR) Financial Coordination Collect copays and follow up on payments Support billing and coding tasks (especially as insurance billing expands) Maintain patient financial records and ensure account accuracy Lead Generation & Community Outreach Engage with prospective clients on Instagram DMs Set appointments through social media and outreach Reactivate past/dormant patients Reach out to other local therapy offices to explore referral partnerships Experience Requirements Prior mental health or psychiatric practice experience strongly preferred Experience using Weave (VoIP) and Healthie (EHR) strongly preferred Experience with insurance verification , billing, and copay collection Required Skills & Qualities Excellent, clear English speaking skills with a gentle tone Confident in handling phone-based patient conversations Familiarity with mental health philosophy : root-cause approach, functional medicine, nutrition’s role in care Empathetic and professional communication skills Social media savvy – especially Instagram DM engagement Organized, detail-oriented, and self-motivated Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.