Location: Remote (Brazil)
Schedule: Monday–Friday | 8:00 AM–5:00 PM EST
Compensation: $800–$1,000 USD/month + Performance Incentives
Elite Virtual Assistance (EVA) is hiring on behalf of a growing U.S.-based home services company that has built its reputation on exceptional customer service, professionalism, and taking great care of homeowners.
We are seeking a high-caliber Virtual Assistant with exceptional English fluency, outstanding professionalism, and the ability to manage a variety of customer service, scheduling, and administrative responsibilities. In this role, you'll become an important part of the company's daily operations, serving as the first point of contact for customers while helping coordinate technicians, manage schedules, and ensure every customer has an outstanding experience from their first phone call through the completion of their service.
If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping everything organized behind the scenes, we'd love to meet you.
Key Responsibilities
1. Customer Service & Appointment Coordination
- Answer inbound customer calls with professionalism, warmth, and confidence.
- Schedule service appointments while coordinating technician availability.
- Respond promptly to customer emails and messages.
- Answer customer questions and guide them through the next steps of the service process.
- Help create an outstanding experience for every homeowner who contacts the company.
2. Operations & Scheduling Support
- Coordinate closely with the field team throughout the day to stay updated on job progress.
- Update customer records, job notes, and scheduling information within the CRM.
- Confirm appointments and send reminders to customers.
- Help ensure technicians stay on schedule while keeping customers informed throughout the service process.
3. Administrative Support
- Create and send customer invoices.
- Complete follow-up calls after appointments when appropriate.
- Maintain accurate customer records and documentation.
- Assist with additional administrative projects that help improve daily operations and efficiency.
What Success Looks Like
In this role, you'll quickly become one of the most important members of the team.
Success means:
- Every customer feels welcomed and well taken care of.
- Every appointment is scheduled accurately and efficiently.
- Technicians always know where they're going next.
- Customer questions are answered promptly and professionally.
- Nothing falls through the cracks because you're proactive, organized, and detail-oriented.
- The business owner can focus on growing the company because they know operations are in good hands.
We're Looking For Someone Who Is...
- Exceptionally fluent in English, both spoken and written. You'll be communicating with U.S. customers throughout the day, so near-native English proficiency is essential.
- Friendly, personable, and genuinely enjoys helping customers.
- Professional, confident, and comfortable speaking on the phone.
- Exceptionally organized and detail-oriented.
- Able to multitask in a fast-paced environment while maintaining accuracy.
- Reliable, dependable, and someone the team can count on every day.
- Calm under pressure with strong problem-solving skills.
- Comfortable learning new software and technology quickly.
- Someone who asks questions when unsure rather than making assumptions.
Preferred Qualifications
While we care most about finding the right person, experience in any of the following is a plus:
- Customer Service
- Virtual Assistant
- Administrative Support
- Appointment Scheduling
- Call Center
- Dispatch or Service Coordination
- CRM Software
- Home Services or Field Service Industries
Experience with CRM or scheduling software is helpful, but we will provide training for the right candidate.
Schedule & Work Environment
- Monday–Friday
- 8:00 AM–5:00 PM EST
- Fully remote from Brazil
- Reliable high-speed internet is required.
- A quiet, professional work environment is expected during business hours.
Compensation
- $800–$1,000 USD/month (based on experience)
- Performance incentives
- Long-term career opportunity
- Ongoing coaching and support from the EVA leadership team
- Opportunities for advancement as our clients continue to grow
About Elite Virtual Assistance (EVA)
Elite Virtual Assistance (EVA) provides high-quality remote staffing solutions for growing U.S.-based businesses. We pride ourselves on delivering exceptional service, strong operational support, and top-tier talent from around the world.
When you join EVA, you're joining a company that values professionalism, reliability, continuous learning, and long-term career growth. Our goal is to build lasting partnerships with both our clients and our team members, creating opportunities for everyone to succeed.
If you're looking for a long-term opportunity where your communication skills, organization, and professionalism can make a meaningful impact every day, we'd love to hear from you.