Virtual Call Center Customer Service Rep

Join Our Team as a Call Center Customer Service Representative at Go Store It! At Go Store It , we believe that work should be rewarding, empowering, and people-first . We're not just offering a job—we’re inviting you to be part of a culture that celebrates your voice, values your dedication, and supports your personal and professional growth. What You’ll Get: $20.00/hour and up DOE Comprehensive benefits package : Medical, Dental, Vision, and 401(k) with company match Generous paid time off : Holidays, PTO, and parental leave Real opportunities to grow within a booming national self-storage company A supportive, respectful, and fun workplace culture Stable schedule that prioritizes work-life balance Job Details: Location : Remote Schedule : 11:30 AM – 8:00 PM EST , open availability from Monday through Sunday , 8-hour shift Your Impact: Be the friendly and helpful voice for customers exploring storage solutions Deliver exceptional service via phone, email, live chat, and video support Handle account updates, billing questions, online rentals , and payment processing Promote insurance, products, and special offers Submit and follow up on maintenance requests Thrive in a collaborative team environment that values heart and hustle What You’ll Bring: 2+ years of call center experience Calm, friendly, and confident phone demeanor Strong multitasking and tech skills Bonus points for sales/upselling experience Bilingual (Spanish) is a bonus! Familiarity with tools like MS Outlook and Sitelink A positive, motivated, team-first attitude Accountability Active listening skills