Virtual Customer Service Representative - Entry-Level

AO Globe Life is expanding its fully remote team and seeking experienced, people-focused professionals who want to bring their leadership mindset and client service experience into a mission-driven organization. This opportunity is ideal for individuals with backgrounds in management, operations, client service, consulting, or team leadership who want the flexibility of working remotely while continuing to grow professionally. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them throughout the enrollment process while contributing to a collaborative and growth-focused team environment. Our organization provides structured training, mentorship, and ongoing professional development designed to help professionals succeed in a remote setting. Key Responsibilities Connect with individuals who have expressed interest in learning about benefit programs Schedule and conduct virtual consultations with clients via Zoom Guide individuals and families through available benefit options Support clients through the enrollment process and follow-up communication Maintain accurate and organized digital client records Provide professional, client-focused service throughout the client experience Participate in mentorship programs, team development sessions, and training calls Collaborate with colleagues to share best practices and support team performance Qualifications Successful candidates typically demonstrate: Strong communication and relationship-building skills Experience in leadership, client service, consulting, or operations roles High levels of organization and accountability in a remote work environment Confidence using video conferencing platforms and digital tools A service-focused mindset and desire to help others Experience in customer service, consulting, leadership, operations, or client management is helpful but not required. Requirements Must be legally authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with a functioning webcam What We Offer 100% remote work environment Flexible scheduling Warm leads provided — no cold calling or prospecting Weekly pay via direct deposit Full training and licensing support Monthly and quarterly performance bonuses Leadership development opportunities and advancement pathways A supportive, people-focused team culture About AO Globe Life For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.