Virtual Dental Assistant

Virtual Dental Support Specialist

Company: Health & Virtuals

Location: Remote

Employment Type: Full-Time

Working Hours: Monday-Friday | 8:30 AM-5:30 PM EST

About Health & Virtuals

At Health & Virtuals, we partner with dental practices across the United States by building highly trained remote support teams that become an extension of their clinics.

Our mission is simple: identify talented dental professionals, equip them with the knowledge and systems used in U.S. dental practices, and help them build rewarding remote careers.

We're expanding our team and looking for motivated dental professionals who are eager to learn, grow, and work with leading U.S. dental practices.

No prior experience with U.S. dental software or workflows is required. If you have a strong foundation in dentistry and a willingness to learn, we'll provide the training you need to succeed.

About the Role

As a Virtual Dental Support Specialist, you'll support the day-to-day operations of U.S. dental practices from a fully remote environment.

You'll work alongside dentists, specialists, treatment coordinators, and office teams, helping streamline administrative and clinical support workflows while ensuring an outstanding patient experience.

Your responsibilities may include both front-office and back-office support depending on the needs of the practice.

What You'll Do:

• Patient Communication
• Handle inbound and outbound patient calls professionally.
• Schedule, confirm, reschedule, and cancel appointments.
• Answer general patient inquiries.
• Send appointment reminders and follow-up messages.
• Coordinate referrals with specialists and referring offices.
• Insurance & Administrative Support
• Verify dental insurance eligibility and benefits.
• Assist with insurance documentation and pre-authorizations.
• Prepare benefit breakdowns and estimated patient costs.
• Support treatment coordinators with insurance-related tasks.
• Documentation & Digital Records
• Maintain accurate patient records.
• Enter and update information within dental practice management systems.
• Upload referrals, radiographs, consent forms, and clinical documentation.
• Organize digital patient charts for provider review.
• Treatment Coordination
• Assist with treatment planning workflows.
• Track pending treatment plans.
• Coordinate patient follow-up.
• Support providers with documentation and scheduling.
• Practice Operations
• Communicate with dentists, specialists, hygienists, laboratories, and office staff.
• Manage emails, referrals, and internal workflows.
• Support daily operational tasks that keep the practice running efficiently.

Who We're Looking For

We're looking for individuals with a background in dentistry or dental healthcare who are excited about building a career supporting U.S. dental practices remotely.

Whether you're an experienced clinician, a recent graduate, or someone looking to transition into a remote role, we'd love to hear from you.

If you understand dental terminology, enjoy problem-solving, communicate well, and are comfortable using technology, you'll be a great fit.

What You'll Bring

• A background in dentistry or dental healthcare.
• Excellent English communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Professional phone etiquette.
• A positive attitude and willingness to learn.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection and a dedicated workspace.

Training & Career Development

At Health & Virtuals, we believe talent is more important than prior exposure to U.S. systems.

Every selected candidate will receive structured training covering:

• U.S. dental practice workflows
• Dental insurance verification
• Appointment scheduling
• Patient communication
• HIPAA compliance
• Electronic Medical Record (EMR) systems
• Practice management software
• Treatment coordination
• Internal communication and workflow management

Our goal is to help talented dental professionals develop the skills needed to confidently support U.S. dental practices.

Software You'll Learn

Training includes exposure to leading dental practice management systems, including:

• Open Dental
• Dentrix
• Eaglesoft

Along with other commonly used platforms and communication tools.

Work Schedule

Monday-Friday

8:30 AM-5:30 PM EST

Full-Time

Fully Remote

Why Join Health & Virtuals?

This is more than a job, it's an opportunity to build a long-term remote career in the U.S. dental industry,

At Health & Virtuals, we invest heavily in our people through structured training, mentorship, standardized workflows, and continuous professional development. We believe that exceptional dental professionals deserve opportunities beyond the traditional clinic setting, and we're committed to helping them succeed.

If you're passionate about dentistry, eager to learn, and ready to be part of a fast-growing team supporting dental practices across the United States, we'd love to meet you.

Apply today and start your journey toward a rewarding career in remote dental operations with Health & Virtuals.