Virtual Desktop (AVD) Analyst

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: This role owns Planet’s virtual desktop platform on Azure Virtual Desktop (AVD), providing secure, performant remote and contractor workspaces. Day to day, you will engineer host pools, golden images, profiles, and scaling, and use Azure Monitor to keep the VDI estate reliable, cost-effective, and secure within a PCI DSS environment. What you will do: AVD engineering — Own and operate Azure Virtual Desktop - host pools, workspaces, application groups, and session hosts. Golden images — Build and maintain golden images and image pipelines for consistent, patched desktops. Profiles & data — Engineer FSLogix profile containers and user data for fast, reliable sign-in. Scaling & cost — Configure autoscaling and capacity to balance performance, availability, and Azure cost. Performance & monitoring — Use Azure Monitor and Log Analytics to track session health, performance, and user experience; tune proactively. Security & compliance — Apply hardening, Conditional Access, and network controls to AVD in line with PCI DSS and security standards. Application delivery — Package and deliver applications to AVD (MSIX app attach, Intune) and manage the desktop experience. Automation & IaC — Automate AVD build and operations with PowerShell and infrastructure-as-code (Bicep/ARM, Terraform). Escalation & 3rd line — Act as the highest escalation point for AVD incidents and problems; drive permanent fixes. Success Measures A reliable, secure, and cost-optimised Azure Virtual Desktop estate - consistent golden images, fast sign-in, healthy session performance, and proactive monitoring through Azure Monitor. Who you are: Deep hands-on experience engineering Azure Virtual Desktop (host pools, session hosts, application groups). Strong golden-image build and management, including image pipelines and patching. FSLogix profile container expertise . Experience with AVD autoscaling, capacity, and Azure cost management. Azure Monitor and Log Analytics for VDI performance and user-experience monitoring. Solid Azure fundamentals - networking, storage, RBAC, and Conditional Access. Strong scripting and IaC - PowerShell and Bicep/ARM or Terraform. Application delivery to virtual desktops (MSIX app attach, Intune). Experience in a regulated, ITIL change-controlled environment; Azure (AZ-140) certification desirable Why Planet Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.