Virtual F&I Specialist

Top-performing F&I managers don’t lose what makes them great—they evolve how they use it. At JM&A Group, you’ll join a team of elite Virtual F&I Professionals who have continued performing at a high level while gaining the flexibility of a fully remote career. Whether you’re looking for more time with family, freedom from dealership hours, or relief from relocation demands, this role allows you to keep doing what you do best — helping customers, driving revenue, and supporting dealership success. As a Virtual F&I Specialist , you’ll partner with dealerships across the country to deliver a seamless, high-quality F&I experience remotely. You’ll work inside a proven sales process, represent one of the most respected brands in automotive retail, and collaborate with dealer partners in a fast-paced, performance-driven environment. This is a professional F&I sales position designed for experienced producers who know how to build trust, present value, overcome objections, and close deals. Responsibilities: Sell F&I products for dealer partners using JM&A’s proven Virtual F&I sales process, including customer interviews, menu presentations, and product recommendations Deliver exceptional customer experiences while consistently driving product sales and performance results Build strong relationships with dealer partners through daily communication, collaboration, and participation in dealership sales activities Confidently explain F&I products, overcome objections, and walk the customer through their vehicle purchase Maintain accurate deal documentation and performance tracking while continuing to strengthen product knowledge and sales effectiveness Represent JM&A Group with professionalism, responsiveness, and a customer-first mindset in every interaction Qualifications: Experience working in Retail Automotive as an F&I Manager Detail-oriented with the flexibility to deal with changing priorities and tight deadlines Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization Highly self-motivated with top-notch customer-facing skills Ability to work a flexible schedule, including nights and weekends Ability to work from home Proficient with Word, Excel, PowerPoint, and StoneEagle #LI-KB1 #LI-REMOTE The pay range for this position is 49,920.00 - 127,900.00. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.