Virtual Medical Administrative Assistant for a Psychiatric Clinic in US (Home Based Part Time)

Client Information The client is a caring and patient-centered psychiatric practice that provides comprehensive, high-quality mental health services for people across all stages of life. Job Description Patient Communication • Professionally answer incoming telephone calls using AVIA's approved greeting. • Return patient voicemail messages promptly. • Respond to patient emails and administrative inquiries. • Assist patients with general questions regarding services, appointments, and office procedures. • Provide exceptional customer service while maintaining patient confidentiality. • Escalate urgent patient concerns to the provider immediately. Appointment & Calendar Management • Schedule new psychiatric evaluations. • Schedule follow-up appointments. • Manage appointment cancelations and rescheduling. • Confirm upcoming appointments. • Send appointment reminders. • Maintain provider calendar and scheduling accuracy. Patient Intake & Registration • Assist patients with completing online registration and intake paperwork. • Ensure all required documents are completed before appointments. • Help patients navigate the patient portal and website. • Assist patients experiencing technical difficulties. • Maintain accurate patient demographic information. Referral Coordination • Receive referrals from providers, hospitals, therapists, and community partners. • Contact referred patients to schedule appointments. • Obtain referral documentation and medical records. • Coordinate communication with referring offices. • Maintain referral tracking logs. Insurance & Billing Support • Verify patient insurance eligibility. • Follow up on denied insurance claims. • Contact insurance companies to determine reasons for claim denials. • Obtain information necessary for billing corrections and claim resubmissions. • Track outstanding billing issues. • Assist with prior authorization requests when appropriate. Administrative Support • Monitor office email inbox. • Maintain electronic patient records. • Organize electronic documents. • Assist with credentialing paperwork and provider enrollment. • Maintain office spreadsheets and tracking logs. • Assist with preparing reports and administrative projects. • Maintain confidentiality of all patient information. Marketing & Business Development Support • Assist with physician outreach and referral relationship management. • Maintain referral databases. -Coordinate brochure mailings and networking materials. • Assist with website updates (if trained). • Assist with social media scheduling and marketing projects. • Help support community outreach initiatives. Crisis Response Responsibilities The Virtual Medical Administrative Assistant is not expected to provide clinical care. If a patient expresses suicidal thoughts, homicidal thoughts, severe emotional distress, or another psychiatric emergency, the assistant will: • Remain calm and professional. • Keep the caller engaged while following AVIA's Crisis Escalation Protocol. • Encourage immediate contact with 988 or the nearest Emergency Department when appropriate. • Notify the provider Must Haves • Excellent written and verbal English communication skills. • Exceptional customer service skills. • Strong organizational and time-management abilities. • Excellent attention to detail. • Professional telephone etiquette. • Ability to multitask in a fast-paced healthcare environment. • Ability to maintain strict HIPAA confidentiality. • Strong computer skills. • Proficiency with Microsoft Office and Google Workspace. • Reliable high-speed internet connection. • Quiet, professional home office environment. Nice to Haves • Experience working in a medical practice, outpatient clinic, hospital, or behavioral health setting • Experience with psychiatric or behavioral health services. • Medical scheduling experience. • Insurance verification experience. • Medical billing or denial management experience. • Credentialing experience. • Electronic Health Record (EHR) experience. • Website management experience. • Canva or graphic design experience. • Social media management experience. Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker