Virtual Medical Assistant

At Health & Virtuals, we build structured, reliable support systems for healthcare practices across the United States—placing trained remote professionals into real operational workflows that keep practices running smoothly and predictably.

We are currently hiring a Virtual Medical Assistant—a backend support role responsible for managing documentation workflows, maintaining accurate patient records, and ensuring providers are prepared for every appointment.

Role Overview

The Virtual Medical Assistant operates behind the scenes to ensure that clinical and administrative workflows run cleanly, consistently, and without interruption.

This role sits at the intersection of documentation, coordination, and execution—supporting providers by maintaining organized, accurate, and up-to-date patient records within the EHR.

You will manage documentation workflows, track task completion, and ensure that all required information is properly entered, categorized, and available ahead of each visit.

What You’ll Be Doing

EHR Documentation & Chart Management

• Upload, organize, and maintain patient records including labs, referrals, intake forms, and supporting documents
• Ensure all documentation is properly labeled, categorized, and easy to retrieve
• Prepare patient charts ahead of scheduled visits to ensure provider readiness

Workflow & Task Management

• Monitor task queues within the EHR and complete assigned documentation workflows
• Track pending items such as referrals, labs, and follow-ups to ensure nothing is missed
• Route tasks appropriately to maintain continuity across teams

Internal Coordination & Communication

• Communicate with providers and internal teams to resolve missing or incomplete documentation
• Route internal messages and updates based on established workflows
• Ensure handoffs between departments are clean, timely, and accurate

What We’re Looking For

Core Skills

• Comfortable working within EHR or similar digital systems
• Strong documentation handling and record management ability
• Understanding of structured workflows and task tracking systems
• Ability to manage multiple administrative tasks simultaneously
• Awareness of HIPAA and data confidentiality standards

How You Work

• Highly detail-oriented with a focus on accuracy
• Organized and process-driven in handling repetitive workflows
• Reliable with strong follow-through on assigned tasks
• Able to work independently within structured systems
• Communicates clearly and professionally with internal teams

Baseline Requirements (All Roles)

• Comfortable with digital tools (EHR/CRM and documentation systems)
• Proficient in Google Workspace / Microsoft Office
• Familiar with communication tools (Slack, Zoom, Teams)
• Able to manage tasks using structured workflows or trackers
• Strong time management and prioritization skills

These baseline competencies are standardized across all roles to ensure consistent performance and workflow reliability.

Working Hours

• Shift: 8:30 AM – 5:30 PM (EST)
• Work Setup: Fully Remote

Additional Notes

• Prior experience in healthcare administration, documentation, or EHR systems is a plus, not mandatory
• Training and structured onboarding will be provided
• This is a process-driven focused on accuracy, consistency, and execution

Why This Role Matters

In healthcare operations, accurate documentation is not just administrative—it directly impacts clinical decision-making, compliance, and overall efficiency.

This role ensures that:

• Providers have complete and accurate information before every visit
• Documentation workflows remain consistent and reliable
• Operational delays caused by missing or incorrect records are minimized

If you’re someone who can work with precision, manage structured workflows, and maintain accuracy at scale, this role is for you.